and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today. Position Details: The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding
customer service, driving account growth though customers' inventory management (Keep Stock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
You Will: CUSTOMER SERVICE Service multiple customer locations with the following specific responsibilities: Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted Gain knowledge of Grainger's offer to help improve orders through system integration. Resolve customer problems promptly to retain and
promote customer loyalty. Follow designated route defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, process, and cycle time Comply with safety and inspection requirements of the facility where the service is being provided. ACCOUNT GROWTH Help create new orders by engaging with customers to identify additional product needs Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings Participate in quarterly reviews with customers and sales partners to backss viability of Inventory Solutions offerings You Have: 3 years' experience in selling or service environment High School Diploma or equivalent Customer service and sales growth oriented Collaboration and problem-solving skills Handle different technical and operational issues Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and operating equipment) Have and maintain a valid driver's license in State of residence Must carry required levels of automobile insurance Rewards and Benefits: With benefits starting day one, Grainger is committed to your safety, health and wellbeing.
Our programs provide choice and flexibility to meet our team members' individual needs.
Check out some of the rewards available to you at Grainger Medical, dental, vision, and life insurance plans Generous paid time off (PTO) and 6 company holidays per year Automatic 6% 401(k) company contribution each pay period Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement A comprehensive set of emotional, financial, physical and social wellbeing programs DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, interaction, national origin, interactionual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
forklifts, backhoes, excavators, boom lifts, etc. Follow all capacity and load limits for rigging units. Follow all environmental specifications for the specified work area and remain in compliance with all company policies and procedures especially related to spill containment.
Show professionalism to co-workers, vendors, and customer sites at all times on the job site. Report all accidents and near-misses immediately and without fail to the crew leader or superintendent. Follow all safety guidelines for the specified work area and in compliance with all company policies and procedures.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
