Kimberly Salas Montebello, Ca 323-246-xyz X xyz X@ PROFILE A highly talented; organized, detailoriented, multitasked with excellent leadership skills. Can provide outstanding friendly customer service, maintain the business presentation impeccable, and increase its daily revenue.
EXPERIENCE Old Navy -- Commerce, CA Sales Associate, 10/2006 - 12/2006 Maintain and restock inventory Customer Service Ortho Engineering Inc -- Van Nuys, Ca Front Desk Receptionist/ Office Manager,02/2011- 08/2011 Patient Greeting Schedule Appointments Chart Filing Phone Calls Insurance Verification Cash/credit transactions Maximum Comfort Inc. - Burbank, Ca Receptionist, 08/2011- 10/2011 Schedule Appointments
Answer Phone Calls Chart filling Inventory General Office Tasks SKILLS - Fluent in Spanish - Exceptional customer service, Strong Communication skills & multitasking abilities, detail oriented, great knowledge of problem solving skills, organization and presentation skills -Highly reliable, punctual, cooperative and easily demonstrates and develops leadership skills - Computer and Internet literate ; Exceptional knowledge in Microsoft Word, Power Point & Excel EDUCATION East Los Angeles College, Monterey Park, CA Currently working on Dental Hygiene Major, 2007Current Garfield High School, Los Angeles, CA High School Diploma, 2007 REFERENCES Available upon request
Each shift is a new opportunity to Discover Different. Posting Notes: Marshalls Store 0433 11239 Ventura Blvd. Studio City: CA 91604 ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM) Maintains a proper and professional stance in the designated area at the front of the store.
Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations. Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes. Smiles and greets customers
appropriately, demonstrate courtesy and respect. Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).
Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio. Properly responds to Merchandise Protection Pedestal Activation. Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management. Performs a closing safety sweep of the store with a member of management. Acts as a witness to shoplifter apprehension attempts with certified Store Detectives. Adheres to all Company Policies and Procedures to not detain,
apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.
Remains in their designated area of the store (aside from breaks). Calls police only when directed by the appropriate LP Associate or Store Management in an emergency. Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices. Documents required incidents in AIIM (case management). The pay range within this store is $16.78 to $20.85 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Home Goods, Sierra, and Homesense. Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, interactionual orientation, national origin, age, disability, gender identity and expression, marital or military status.
We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Marshalls Store 0433 11239 Ventura Blvd. Studio City CA 91604
of Information Technology by assisting and maintaining in-house and remote computer systems, desktops, laptops, tablets, mobile devices and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required, as well as other duties as assigned. Duties and Responsibilities: Assist in setting up computers for new staff, assisting in on-boarding with basic user software, Office 365 suite, Teams, Zoom phones, Citrix-Cerner, remote management, and security
apps. Manage remote user's laptops using remote management tools. Deploy software remotely to desktops and laptops using remote deployment tools. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately document instances of hardware failure, repair, installation, and removal using in house ticketing system. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, tickets, and/or e-mails regarding PC workstation, laptop, printer, and software/hardware problems. Other duties as assigned. Accountability: Reports to IT Director. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and walking. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. Must be able to lift up to 40 pounds at times. Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications: A+ Certification or equivalent IT certification Experience in working with domain joined computers and or Azure Active Directory joined computers. Security conscious, experience in security patching and securing computers.
Hands on knowledge & experience Excellent technical knowledge of network and PC hardware, including Microsoft Windows, Mac, i OS, Android and Linux platforms. Hands-on software/hardware troubleshooting experience. Equipment support experience with PC's and Mac's. Working technical knowledge of current network protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and guides for Dell, HP, Toshiba, Acer, Android, i OS and Mac.
Patch and install security updates on laptops, desktops. Ability to conduct research into PC issues and products as required. Ability to upgrade and repair laptops, desktops is a plus. Ability to multitask in a fast-moving environment. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding of the organization's goals and objectives. Self-motivated and self-directed. Keen attention to detail. Analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a fast-paced environment.
Ability to work in a team-oriented, collaborative environment. Strong customer service orientation. Reliable and consistent attendance is required of the job.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Processes transactions for members and frequently serves as the initial point of contact between the Credit Union and members. Promotes optimal member engagement by providing specific, accurate and timely information regarding Credit Union products and services in addition to actively referring members to all Wescom products and services when appropriate.
Responsible, for engaging new and existing members to deepen their relationship with the Credit Union, including applications for home equity products and referrals for first mortgage real estate services. ESSENTIAL POSITION FUNCTIONS: Consistently provides a high level of service and is committed to increasing member satisfaction by
consistently taking a consultative approach during all member interactions. Demonstrates adherence to the Branch Service Standards in addition to the enforcement and modeling of Wescom s Mission Statement, Vision, Core Values and Team Attributes.
Promotes advocacy and takes personal responsibility to ensure member issues are handled properly and resolved at the first point of contact. Focuses on delivering the Member Experience and achieving successful results in the Member Experience Surveys. Regularly serves members with Platform and Teller activities including but not limited to: Providing consistent support to both the Platform and Operations as determined by business needs, may be
required to assist in both areas daily as assigned by Branch Management Remaining proficient and knowledgeable in all changing technologies available to members to create an Omni-channel experience.
This includes but is not limited to all mobile, contact and online banking services. Conducting wellness calls from lists including pre-approvals, new member engagement and other assigned lists Actively responding to inquiries from members, departments and Branch Management in a timely manner Actively and consistently identifying Wescom product and service referral opportunities and working closely with all branch business partners and specialists Actively identifying, referring and assisting members with auto/personal loan and credit card pre-approvals offers Consistently identifies, mitigates and reports potential fraudulent activity Produces high quality, accurate work with minimal errors, oversights and outages Utilize skills developed from the CON2ECT model focusing on building relationships and identifying member needs.
Collaborates with business partners to actively refer members, including leveraging the appointment system, department liaisons, etc. The business partners would include but are not limited to Financial Services, Insurance Services, Real Estate and Autoland Maintains knowledge of products and services.
Regularly performs day to day transactions for members including, but not limited to deposits, withdrawals and transfers. Answers member inquiries and provides information in accordance with Credit Union policies and procedures for all account-related needs. May participate in the servicing of the coin and cash machines when required. Processes applications for consumer loan products, including but not limited to auto loans, credit cards and unsecured lines of credit. May also provide member assistance and process applications for home equity loans and lines of credit.
Serves as a member advocate throughout the loan process. Funds loans and provides basic credit review counseling for members with declined loans. Assists members with savings and deposit products, including checking and certificate accounts, money market accounts and Individual Retirement Accounts. Remains proficient with Fiduciary processes including but not limited to trusts, fiduciary accounts, Power of Attorneys and Notary Public services. Contributes to Wescom growth objectives through needs-based member conversations and builds relationships to address immediate and future needs.
Targets, supports and achieves assigned organizational initiatives. Utilize skills developed from active participation in training, meetings and the CON2ECT Model to achieve assigned individual and/or branch production goals. Ensures optimal member engagement and a migration to appropriate delivery channels. Consults with members for Insurance Services and Financial Services and refers to in branch specialists and business partners. Takes applications for home equity products and makes referrals for first mortgages to Mortgage Loan Originators in Real Estate.
Could potentially pursue a career path opportunity to Member Service Representative III if approved by Branch Management, Insurance/Financial Services management and the respective Branch Operations VP if desired and requires the following licensing: Member Service Representative III (MSR II)Option I: Licensed to assist members with life insurance and fixed annuities in conjunction with Wescom Financial Services (WFS). Option II: Licensed to assist members with property and casualty insurance products in conjunction with Wescom Insurance Services (WIS). Meets personal development and training objectives and achieves core curriculum and required training within established timelines.
Completes Wescom University core curriculum, including required regulatory training. Mentors other team members in skill development. Maintains proficiency in technology applications across all channels including the operating system and ancillary systems. Actively promotes and demonstrates technology to members and contributes to organizational efforts with process improvement opportunities. Ensures branch compliance with audit and security standards, policies and procedures, and loss prevention measures.
Maintains confidentiality of Credit Union, Financial Services, Insurance Services and member records/data. Protects the Credit Union s financial interest by controlling and balancing their assigned cash drawer, negotiable items received and disbursed during daily transactions, identifying payees, verifying signatures and endorsements, and maintaining acceptable Teller Balancing Standards. Communicates well both verbally and in writing, effectively shares information and ideas with others, and demonstrates good listening skills. Must have effective interpersonal skills in order to maintain positive and productive working relationships with others.
Attends meetings with assigned groups as well as branch staff meetings. May participate with in-house training sessions, self-studies as well as outside seminars and classes. Ensures individual appearance reflects the desired level of professionalism. Maintains the physical environment of the branch according to Wescom standards. Maintains good attendance and punctuality in adherence with Wescom policy. EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: High School graduate. Previous financial industry and customer service experience preferred.
This job description in no way implies these are the only duties to be performed. The above job requirements represent the minimum levels of knowledge, skills and abilities. The marginal functions have not been included. An employee will be required to follow any other job-related instructions and duties as requested by branch management. REGISTRATION: Nationwide Mortgage Licensing System (NMLS) registration is required and must be maintained. Maintain licensing as Notary Public. COMPUTER SKILLS: Proficient in Microsoft applications (Word, Excel, Outlook). Must be proficient in technology applications including the Credit Union s operating system and specialized software required for performance of position.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management. Associated topics: call center representative, clerk, customer care associate, customer service associate, internship, product support, representante de servicio al cliente, representative, technical assistant, telephone service representative
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
and many opportunities for professional development? If so, please read on! This customer care position earns a competitive wage of $17-$21 per hour , depending on experience. We provide wonderful benefits , including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay.
If this sounds like the right opportunity for you to put your exceptional phone skills to good use, apply to join our office team today! ABOUT CABS HEATING & AIR CONDITIONING At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take
care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.
Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs. We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities
for professional development. If you are looking for a company that you can grow with , look no further!
A DAY IN THE LIFE OF AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) In this customer care position, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls. A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates. You find great satisfaction in helping our customers receive the assistance they need! QUALIFICATIONS FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) High school diploma OR equivalent 2+ years of customer service experience Exceptional communication and customer service skills Basic computer skills Experience using Microsoft Word and Excel Ability to work extended hours, nights, and weekends Ability to read a map and geographical knowledge of our service area Do you enjoy being on the phone?
Can you remain calm and collected no matter the circumstance? Do you thrive in fast-paced environments? If yes, you might just be perfect for this customer care position! WORK SCHEDULE FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE (CSR) This office position typically works 8:30 AM - 5:00 PM, Monday-Friday.
The schedule can vary during our busy season. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 34240
and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment.
Come grow with us! General Purpose and Scope of Position: This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management. Key Skills and Abilities Include: High School Diploma or
equivalent Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time Mobility to move freely across uneven terrain both indoors and outdoors safely Key Personal Attributes Include: Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail,
text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes, and speaks the English language fluently Specific Responsibilities and Key Deliverables Include: Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software Responds to customer sales inquiries in a timely, accurate, and appropriate manner As part of the support team, document and process product use recommendations as required Utilizing JDE, enter and process customer's orders as requested.
Meet or exceed timelines established under Timely Transaction Processing policy (TTP) Submit and code bills and invoices to our AP department for payment. Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs.
Order product as required. Conduct monthly inventory cycle counts and annual full inventory reconciliations. Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files. Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support Supports Sales and/or Operations Manager as requested Compensation and Benefits: In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $20.58 - $26.06 per hour.
Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. This role requires weekend and holiday rotation during the peak season. COMPANY CULTURE Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients.
A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities.
And we foster a supportive, people-first work environment. Follow our career social media accounts! Instagram: Twitter: Tik Tok: Facebook: Linked In: Customer Service Representative Healdsburg CA California Agriculture JD Edwards ERP System Customer Service Representative Healdsburg CA California Agriculture JD Edwards ERP System Customer Service Representative Healdsburg CA California Agriculture JD Edwards ERP System Customer Service Representative Healdsburg CA California Agriculture JD Edwards ERP System Customer Service Representative Healdsburg CA California Agriculture JD Edwards ERP System Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)PDN-9ae3d3cc-8da7-417d-b57e-df86c79709be
- Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date
knowledge of all programs and systems. Minimum Requirements: - High School diploma or equivalent with 0 - 1 years of experience. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus
is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit. EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $17.00/Hr. Posted Min USD $16.75/Hr.
call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented. The goal is to drive excellent performance from your team that will bring sustainable business growth.
Responsibilities: Possess knowledge in procedures, protocols, benefits, services, systems, and any other necessary information to resolve member issues and inquiries Serve as a " subject matter expert" in the health care experience that our members navigate daily for the applicable markets or products in scope Oversee team and provide subject
matter expertise in applicable markets or products in scope Monitor and supervise agent performance and behavior Optimize procedures and keep staff motivated Oversee distribution of daily assignments, and ensures agent productivity and queue performance Support quality assurance: live call monitoring, drop-ins, call trends Complete monthly performance reports and 1:1 meetings with agents Draft recommended performance coaching: Performance Improvement Plans, Written Warnings, etc.
Deliver performance coaching with Manager sign off and approval Respond to requests for Supervisor Escalations by phone and CRM Submit official annual performance evaluation on direct reports for approval
and sign off by Manager Track time through timecard corrections and approvals; monitor schedule adherence and work with management to ensure agent schedules meet capacity and needs of the business Conduct interviews as assigned by Manager; oversee the onboarding and training process of new hires Prepare performance reports as requested by management Maintain confidentiality and upholds standards for privacy, data integrity and security.
Participate and act in the best interest of Alignment Healthcare USA; represents the company's mission and values Supervisory responsibilities: Directly oversee associate and lead level staff. Carry out supervisory responsibilities in accordance with organization policies and applicable laws.
Train employees Plan, assign, and monitor work Assist in the rewarding and disciplining of assigned employees Address complaints and resolve problems as they pertain to all units as necessary. Required skills and experience: Minimum 3 years' supervisor, lead, related experience and / or training; or equivalent combination of education and experience. High school diploma or general education degree (GED) Knowledge of Medicare Managed Care / Medicare Advantage Prescription Drug Plans required Minimum (3) three years' customer service experience required Bi-lingual (English/Spanish) highly preferred Pay range $57,200.00 - $85,700.00 annually
needs Identify participant needs and address them as appropriate Maintain detailed records of service provided and preparation of reports Participate in regular staff meetings and maintain constant communication with supervisors Other duties as assigned.
Education/Experience: High School Diploma or GED. One to two years of experience in the Human Services field is preferred. Driving: Must maintain a CA driver's license and be insured to drive in California. Must have reliable transportation. We would like you to be: Must be punctual and dependable Must approach daily work with a positive customer service commitment Must show sensitivity to diversity Must adapt to varying customer behavior
Must have strong interpersonal skills Ability to respond to specific instructions and to meet deadlines relative to paperwork Must have strong communication skills PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires car insurance and reliable transportation
bonuses. Our team also enjoys great benefits , including a healthcare package after 90 days and weekly pay. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this customer service position, please continue reading!
ABOUT QUALITY MOBILE HOME SERVICES We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations,
leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all.
In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020. Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to
hire good people and give them the tools to become great.
If you're looking to join a team that's supportive and optimistic, look no further! ARE YOU A GOOD FIT? Ask yourself: Do you have excellent customer service skills? Are you analytically-minded and a great problem solver? Do you communicate clearly, both verbally and in writing? Can you be a supportive coach to your team members? If so, please consider applying for this Call Center Supervisor position today! YOUR LIFE AS A CALL CENTER SUPERVISOR This full-time supervisor position works an 8-hour shift Monday - Friday, with no weekend work. As a Call Center Supervisor, you are both a team member and a coach.
You answer calls and emails from potential or current clients. But you also help train and motivate the other associates on your team. Always goal-oriented, you encourage your team members to set targets and then do all you can to help each associate reach their potential. Our call center hums along smoothly because of the growth mindset you promote. Sometimes, one of your team members won't be able to solve a problem by themselves and will turn to you for help. You listen closely to the client and address the matter with the warm professionalism that makes our clients glad they chose our company for their mobile home needs.
Hearing the satisfaction in a customer's voice fills you with pride. You believe in what our company has to offer and are happy to know that your customer service and team lead skills play a big role in our success! WHAT WE NEED FROM YOU 2+ years of call center experience Proficiency in typing and basic computer usage Experience as a call center team lead would be preferred. If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our team! Location: 92530 Job Posted by Applicant Pro
plus commission and potential bonuses. Our team also enjoys great benefits , including a healthcare package after 90 days and weekly pay. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this customer service position, please continue reading!
ABOUT QUALITY MOBILE HOME SERVICES We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that
handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all.
In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020. Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits,
and excellent pay. We strive to hire good people and give them the tools to become great.
If you're looking to join a team that's supportive and optimistic, look no further! ARE YOU A GOOD FIT? Ask yourself: Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If so, please consider applying for this customer service position today! YOUR LIFE AS A CUSTOMER CALL CENTER REPRESENTATIVE This phone position works an 8-hour shift, Monday - Friday, with no weekend work. As a Customer Call Center Representative, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern.
You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible. Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes.
You are proud to play such a key role in introducing our company to others! WHAT WE NEED FROM YOU 1+ years of customer service experience Proficiency in typing and basic computer usage Experience in the construction industry would be a plus. If you can meet these requirements and perform this phone job as described above, we would be happy to have you as part of our customer service team! Location: 92530 Job Posted by Applicant Pro
appointments when necessary for the customer’s convenience and schedule. Develops marketing programs to automotive venues and organizations to increase monthly sales. Deliver customer vehicles when necessary. Maintains and secures positive vendor relations.
Ensures positive relationships with dealerships. Monitors and oversees detail department for quality control. Monitor detail department time cards for overtime authorization and accuracy. Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time. Complies with all safety rules and use all appropriate safety and personal protection equipment as
required. Adhere to established dress code policy at all times. Safeguard customer and Dealer information per established policy. Exemplifies organizational culture and holds others in department accountable for doing the same.
Accomplishes all current and future tasks as appropriately assigned or requested.
the most critical roles within their businesses. In fact, the majority of the positions we accept are not even advertised publicly. Currently, we are partnering with a respected company located in Fresno to find a skilled Customer Service Representative to join their team.
Don't miss out on this exciting opportunity. Here are the details: The Customer Service Representative will act as a liaison between the client and the customers to provide product knowledge and enrollment information. The ideal candidate must be able to adapt to new concepts quickly and execute creative and innovative ways to establish and improve the customer experience and assist in achieving designated sales goals.
Customer Service Representative Responsibilities: Identify customers needs and promote all products and services to current and prospective customers Deliver an excellent customer experience by establishing a trusting relationship with prospective customers Assist the Accounting department with accounts payable and accounts receivable Assist the sales team with processing orders, communicating timelines, and escalating product or delivery issues Deliver in-person sales presentations on products and services and upsell as needed Participate in ongoing customer service, sales, and product knowledge meetings and training Provide feedback on the efficiency of the customer service process Qualifications
of a Customer Service Representative: 1-3 years experience in customer service or sales preferred High school diploma or GED required Excellent communication skills, grammar skills, and proficiency in writing Ability to manage multiple tasks Keen problem-solving skills and organizational expertise We look forward to reviewing your resume with the highest level of confidentiality!
Call us today for further details and consideration, or apply here!
