Loss Prevention Customer Service Associate - Studio City | North Hollywood, CA

Detailed Information

  • Location: Studio City, CA

  • Company: TJX Companies

Each shift is a new opportunity to Discover Different. Posting Notes: Marshalls Store 0433 11239 Ventura Blvd. Studio City: CA 91604 ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM) Maintains a proper and professional stance in the designated area at the front of the store.

Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations. Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes. Smiles and greets customers

appropriately, demonstrate courtesy and respect. Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).

Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio. Properly responds to Merchandise Protection Pedestal Activation. Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management. Performs a closing safety sweep of the store with a member of management. Acts as a witness to shoplifter apprehension attempts with certified Store Detectives. Adheres to all Company Policies and Procedures to not detain,

apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.

Remains in their designated area of the store (aside from breaks). Calls police only when directed by the appropriate LP Associate or Store Management in an emergency. Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices. Documents required incidents in AIIM (case management). The pay range within this store is $16.78 to $20.85 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Home Goods, Sierra, and Homesense. Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, interactionual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Marshalls Store 0433 11239 Ventura Blvd. Studio City CA 91604

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