Location: Glenbrook, NV
Company: Cross Country Healthcare
CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE: Operations Support Specialist is responsible for managing field employee relations concerns. This involves regular interaction with clients, field employees and internal departments to address performance and attendance concerns, grievances, and disputes and implementing initiatives to enhance overall
employee activity. ESSENTIAL FUNCTIONS: Oversee all facets of field employee relations incidents and escalate to Cross Country Healthcare (CCH) HRBP for support when necessary.
Investigate employee concerns, grievances, and disputes, working towards fair and effective resolutions. Initiate investigation when concerns are reported or identified and gather information from internal departments, school clients, and field employees. Collaborating with Corporate HR team as needed when conducting investigations into employee misconduct, harassment, or other violations of company policies. Work with Corporate HRBP to conduct investigations into allegations of misconduct, harassment, or policy
violations within the field staff. Create an improvement plan, write a corrective action form, and conduct coaching calls to field employees regarding performance, attendance, timekeeping, conduct, policy violation, etc.
Seek guidance from the Corporate Clinical Team and HRBP for education-related concerns or escalated issues when necessary. Act as the primary point of contact for both internal and external stakeholders regarding employee relations incidents while going through the CCH Clinical Review Process. Proactively initiate outreach to employees exhibiting recurring performance concerns. Document investigations, resolutions, and any other relevant information and maintain accurate and confidential records of employee relations activities for field staff activities.
Conduct weekly audits of employee attendance and performance to identify patterns proactively. Address performance-related issues and work collaboratively with internal stakeholders on improvement plans. Communicate regularly with educators and clients to address concerns or issues to ensure client satisfaction. Collaborate with CCH and CCE department leaders to address systemic issues and implement strategic preventative measures. Provide guidance to field employees on policies during the corrective action process, ensuring understanding and compliance.
Stay abreast of company policies, procedures, and relevant employment laws in order to correctly manage employee relations concerns. Collaborate with Corporate HR and legal teams as needed during investigations process. Ensuring compliance with labor laws and regulations when implementing a corrective action plan. Providing guidance to internal teams on employee relations matters. Other duties as assigned. QUALIFICATIONS: 3+ years experience in an administrative role; preferably in Human Resources capacity. Experience in employee relations, customer service, or incident management.
Excellent verbal and written communication skills. Ability to uphold confidentiality and handle sensitive information with the utmost discretion. Possession of strong analytical, problem-solving and conflict resolution capabilities. Strong knowledge of employment laws and regulations. Ability to work independently and collaboratively in a dynamic, field-based environment. Knowledge of employment laws and regulations. Ability to work independently and collaboratively in field-based environment. Education: High school diploma or equivalent required: Bachelor s degree in Human Resources, Business Administration, or a related field preferred.
Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. #CB #IND_1 #IND_2 Benefits Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability Other details Job Family: Recruitment Job Function: NMGR Pay Type: Hourly Min Hiring Rate: $21.00 Max Hiring Rate: $21.00 Associated topics: assist, assistance, client, desktop, front desk, information technology, pc, support, support analyst, technician iv
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
like you, come work with us. Come Discover Different. Posting Notes: Sierra Trading Post Store 0010 6139 S. Virginia St. Reno NV 89502 Opportunity: Contribute To The Growth Of Your Career. Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
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Observes accurate checkout procedures for customers and Associates Communicates shrink-related concerns to Store Management and Loss Prevention Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
Coordinates and completes shrink-related activities in partnership with Store Management Supports and participates in store shrink reduction goals and programs Promotes a culture of honesty and integrity; maintains confidentiality Encourages Associate use of shrink reduction resources Promotes safety awareness and supports maintenance of a risk-free environment Follows through on commitments; accomplishes
goals with minimum supervision Adheres to all labor laws, policies, and procedures Performs other duties as assigned Who We Are Looking For: You!
Excellent communication skills and good judgment Ability to respond appropriately to changes in direction or unexpected situations Standout colleague, working effectively with peers and supervisors to accomplish tasks Able to work a flexible schedule to support business needs 0-2 years retail or security experience A Few More Reasons to Love TJX. Competitive Compensation Weekly Paychecks Associate Discount Career development opportunities TAAP - TJX Associate Assistance Programs Be a part of an inclusive team Flexible work schedules Benefit programs and eligibility terms vary across our global locations.
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We consider all applicants for employment without regard to race, color, religion, gender, interactionual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Sierra Trading Post Store 0010 6139 S. Virginia St. Reno NV 89502
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
