Location: Belleview, FL
Company: Sunshine Air Conditioning
transparency, and loyalty. We are looking for a Residential HVAC Customer Service Representative (CSR) to join our team. Our employees are committed to providing our clients with the highest level of customer service, care, and respect. To learn more about us please visit our website at: /core-values/ Why work for us?
Sunshine Air Conditioning is a family-oriented company that takes pride in treating our team like family. Our close-knit group enjoys celebrating each other's birthdays, work anniversaries, and achievements. As a company that prides itself on low turnover, Sunshine works to create career advancement opportunities for our team members. As a member of the Sunshine team, you
can enjoy the following benefits: Health Insurance (we cover employee's premium) Dental Insurance Vision Insurance Life Insurance (we cover a $25,000 policy for the employee; additional coverage is available) Other supplemental insurance available Paid Holidays Paid Vacation accrued on day one, is usable after 90 days 3 paid sick days annually 401k, with a 4% Company match End of the year Employee Appreciation Party Opportunities for overtime Gift card on birthday Company-provided logo'd shirts Work Hours: Monday through Friday starting at 8:00 AM till 5:00PM Saturday and Sunday - select rotating weekends handling emergency on-call service.
(Available only after training period). Pay:
$14.00/hr- $16.00/hr (depending on experience) with opportunities for bonuses and raises.
Position Summary: This full-time CSR will interact with Sunshine AC's customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail. Job Duties/Responsibilities: Interact with customers via telephone, email, or in person to provide support and information on products or services. Maintain technicians' daily schedules. Maintain customer accounts and record detailed customer interactions. Keep customers apprised of the tech's schedule/lead times.
Resolve customers' concerns and answer customers' questions to your best ability. Follow communication procedures, guidelines, and policies. Perform other related duties as assigned. Required Qualifications/Attributes: High school diploma or GED Ability to multi-task, prioritize, and manage time effectively. Great communication skills and ability for active listening. Organizational skills Ability to adapt/respond to different types of characters. Strong phone interaction skills and active listening Computer skills & ability to learn new software. 2+ years of customer service and scheduling experience Knowledge of industry is recommended but not required.
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
