Location: Omaha, NE
Company: Farm Credit Services Of America
satisfy? If yes, we would love to have you apply. We are looking for someone to join our Customer Support Team. The position is full-time with fantastic benefits. In this role, you’ll provide customer service to customers through phone and digital channels.
You'll address customer/account inquiries, resolve incidents related to customer facing technology, process cash management requests, backss possible fraudulent activity on customer accounts. Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to
our success in the marketplace. Essential Duties & Responsibilities Provide support to customers utilizing the Association’s digital portal, online banking and other customer-facing tools.
Address business and technology related questions on the Associations’ digital portal, online banking and other customer-facing tools. Review and complete all requests pertaining to online users’ access and banking limits. Ensure appropriate authorization forms are completed correctly. Promote and provide ongoing customer support for cash management products. Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed and documented. Complete quality control
on outgoing wires and ACHs and provide appropriate training to Association teammates.
Review transactions the internal system flags for possible fraud and complete customer verification of transaction when needed. Provide service and support for Retail and Corporate customer interactions that originate through an automated call distribution phone system and digital communication channels (chat, email, text). Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Process cash management requests (wires, ACHs, internal transfers, stop payment requests, payment by phone).
Effectively listen for future needs - consistently promote and cross-sell other Association products and services. Maintain an active knowledge of support resources, such as policies and procedures, knowledge bases and key subject matter experts to resolve interactions timely, accurately and in compliance with the Associations' policies and regulations. Assist in the creation and maintenance of support documentation and knowledgebase articles, as appropriate. Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
Education Requirements Associate Degree in Business Administration or related field is required. Bachelor's Degree is preferred. Years of Experience 2+ years’ banking or financial services customer support experience or a combination of related experience and/or specialized training required. A broad working knowledge of Farm Credit Services of America’s products and services, lending /credit policies, cash management and security policies and procedures preferred. About Us FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers.
Our customer-owners are directly served by their local financial and crop insurance team. FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses. It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.
We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
of technology solutions with great sales teams across the US and we're looking for people like you! As a Cox Business Account Manager , you'll provide business executives the tools and technology to connect with their customers, stake holders, and employees, helping them grow their enterprise.
If you're feeling connected to this kind of opportunity, you can explore additional details here: Who You Are You're known for your ambition and grit- you have a strong desire to achieve. Your work ethic impresses customers and colleagues alike. You're quick on your feet with ideas and solutions, fueled by a tenacious entrepreneurial spirit. You've got a proven track record in sales and are ready
to run your next race with a company that puts real relationships first. What You'll Do - Position Summary The Cox Business Sales Account Manager retains and grows valuable large business relationships.
In this role, you'll create technology solutions to meet customers' business communications needs and manage the sales process to ensure customer satisfaction, expand the customer base, and meet corporate/regional revenue goals. The AM sells complex bundled telephony, data, video, and internet bandwidth solutions to large accounts. Responsible for new account development and maintaining and growing our base through cross-selling, upselling, renewal, and retention. As an AM, you'll maintain
ongoing relationships and retain an assigned base of existing customers by minimizing controllable churn and renewing contracts for existing customers.
As such, the AM must be comfortable acting as client's primary point of contact. The AM role requires a high level of understanding of Cox's business products and possesses the ability to communicate their benefits clearly and effectively to our business clients. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. You may manage industry-specific customers or relationships at the Enterprise level within your home territory. You'll also tackle these to-dos - Functional Accountabilities: • Generate new sales opportunities; identify new prospects or new opportunities within existing Cox Business customers.
• Call on prospective customers to develop new or expanded sales opportunities. • Meet with prospective and existing customers to backss their technology needs and goals. Estimate the amount of potential new or incremental business the account represents. • Proactively contact customers prior to contract expiration and/or respond to customer requests to problem solve, renew / revise contracts and sell additional products and services. • Develop strategies, and presentations to sell complex bundled voice, data, and video solutions to customers.
• Use consultative-based selling techniques to leverage the position of Cox Business to educate and influence prospects and customers. • Negotiate pricing and products with new and existing customers. Ensure that product pricing reflects pricing structures set at the corporate level. • Serve as main point of contact and ensures customer satisfaction throughout the sales cycle. Develops future business opportunities and gains referrals. Make frequent contact; maintain in-depth knowledge of customers' business, industry, and key competitors; regularly update needs analysis • Create and participate in opportunities to serve as a public representative and image builder of Cox in the local community in order to network, develop, and maintain Cox's presence in the marketplace; e.
g. promote and/or attend non-profit events, serve as a member of the Chamber of Commerce and other local councils. • Develop and maintain sales plans for assigned accounts. • Identify and route appropriate opportunities to the proper selling groups to match customer/channel fit. • Assist with other duties as business needs dictate.
What's In It For You? At Cox Business, we reward your hard work with meaningful benefits. • First, we offer a highly competitive compensation package (base salary + competitive commission plan rewarding strong performance) , 401(k) with a generous company match , comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance. • We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and your uniqueness - yes, you - as a person. We encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day. • At Cox, there are boundless opportunities for growth ; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. • Your sales territory will be local , so if you're looking to be home for your family at night or meet your friends for dinner at the end of the day, we've got you covered.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Skills, Experience, & Education • Bachelor's degree in a related discipline and 6 years' experience in a related field.
• The right candidate could also have a different combination, such as a master's degree and 4 years' experience; or 10 years' experience in a related field • Proficiency and relative work experience using Windows-based PCs, Microsoft Office, and a CRM- customer relationship management tool. • Valid driver's license, good driving record, reliable transportation • Excellent relationship building business sales skills, written communication, formal presentation skills, Preferred Qualifications • 2 years successful telecommunications, technology or cloud sales experience • Knowledge of local market, local contacts About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses.
That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, interaction (including pregnancy), interactionual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
Cox is not responsible for any fees or charges associated with unsolicited resumes. For more details: jobs-search. org/account-manager_omaha-c438506/account-manager-cox-business-omaha_i1970250346
our customers with an exceptional car washing experience. Responsibilities: Operate and maintain state-of-the-art car wash equipment. Greet and assist customers in a friendly and professional manner. Perform routine maintenance tasks to ensure the facility is clean and well- maintained.
Collaborate with team members to achieve efficiency and excellence in service delivery. Uphold company standards for quality and customer satisfaction. Requirements: Excellent customer service and communication skills. Ability to work in a fast-paced environment. Detail-oriented with a focus on delivering high-quality results. Willingness to work flexible hours, including weekends. Basic mechanical aptitude
is a plus. Perks: Competitive hourly wage. Opportunities for advancement within the company. Employee discounts on car wash services. Positive and collaborative work environment.
Tommy’s Express is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
to join our Ag Direct Customer Support Team. The position is full-time with fantastic benefits. In this role, you’ll provide customer service to customers through phone and digital channels. You'll establish, develop, and maintain strong and effective relationships with customers and prospects, providing them with a consistent quality level of service which is timely, thorough, and responsive.
This includes but is not limited to addressing account and payment inquiries, completing loan maintenance duties, supporting Ag Direct’s digital banking tool, identifying customer needs for loan servicing requests, or gathering financials. Farm Credit Services of America (FCSAmerica) is a great
place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.
Essential Duties & Responsibilities Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool. Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction
of the customer. Own the interaction until the point of resolution, which may require collaboration with others within the Associations’ for further support and/or guidance.
Escalate interactions to appropriate internal resources, as needed. Conduct follow-up activities, as appropriate. Service and Support type activities may include: Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools. Addressing customer/account related inquires (payment inquires, payoffs, accrued interest, change of address, etc. ) Processing cash management requests (wires/ACH/Payment by Phone) Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
Effectively listen for future needs - consistently promote and cross-sell other Association products and services. Maintain an active knowledge of support resources, such as policies and procedures, knowledge bases and key subject matter experts to resolve interactions timely, accurately and in compliance with the Associations' policies and regulations. Assist in the creation and maintenance of support documentation and knowledgebase articles, as appropriate. Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
Education Requirements Associate's Degree in Business Administration or related degree required. Bachelor's Degree in Business Administration or related degree preferred. Years of Experience 2+ years’ banking or financial services customer support experience or a combination of related experience and/or specialized training required. A broad working knowledge of Farm Credit Services of America’s products and services, lending /credit policies, cash management and security policies and procedures preferred.
About Us FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team. FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses. It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.
We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.
