Location: Souderton, PA
Job ID: 6072 Category: Consumer Banking Overview Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.3 billion in assets under management (as of September 30, 2023). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region.
In 2022, Univest donated $2.5 million to our communities, and our employees volunteered more than 12,300 hours. At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering
a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring a passion and creativityy to drive change.
Our employees are encouraged to work collaboratively and emrace innovation to deploy needs based financial solutions in the communities we serve. We're hiring a Sales and Service Representative to join our Franconia Team. Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products
and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines.
Time spent in various aspects of this role will vary depending upon Financial Center needs. Responsibilities BRANCH HOURS: Monday-Wednesday: 8 am - 4 pm Thursday: 8 am - 5 pm Friday: 8 am - 6 pm Saturday: 9 am - 1 pm (2-3 per month are required) POSITION INCLUDES: Provide friendly, courteous, professional customer service Perform all teller and platform transactions promptly, efficiently, and accurately Adhere to all procedures including operational and corporate customer service guidelines Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, i Pads, ATMs, etc.
Identify customer needs and cross sell opportunities to develop new business Engage in outbound calling to customers Develop knowledge and understanding of Univest Products and Services Leverage bank promotions Adhere to outlined sales flow Learn and become proficient in daily operational procedures Actively participate in branch activities, development and training programs Complete notary training if position is designated as notary for branch Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct Perform additional duties as required Qualifications QUALIFICATIONS: High school diploma/GED or equivalency Attention to detail and ability to prioritize Experience in Retail Sales or Telemarketing with proven sales results Strong written/verbal/organizational skills Previous experience with MS Office Suite Neat, professional appearance following established guidelines for appropriate dress Successful completion of the following programs within 12 months of hire: SSR training and certification Consumer Loans training and certification Teller training and certification Univest University's " Pre-Supervisor" Certificate Program Click here for Benefit Information #Univest #LI-Onsite An Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please see job description PI233729146For more details: jobs-search.
org/sales_souderton-c445840/sales-service-representative-souderton_i1970252508
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
