Location: Tempe, AZ
Company: Synergy Homecare Franchising
Administer Google Workplace settings for the organization and maintaining documentation (training provided) including but not limited to: Resetting passwords Creating Google Groups Submitting requests to add more licenses Adding and removing aliases on accounts Onboarding and off boarding of employees (System accounts, VOIP, PCs, Active Directory).
Forward tickets requests to the correct department if it does not pertain to IT Primary support for internal staff for all PC equipment and cloud services. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Triage Adhoc requests, prioritize,
resolve, or escalate when necessary. Resolve all windows, printers, and remote software break/fix issues. Assist IT management with ongoing projects. Maintain networking equipment including Firewalls, Switches, and Internet (training provided).
Maintain Patch Management for workstations and servers (training provided). Monitor logs on all systems including on premise and cloud servers, firewalls, and anti-virus software. Continuous improvement on building out ticketing system requirements and RMM tool capabilities. Attend scheduled virtual and in-person meetings, SYNERGY Home Care University training, and our Annual Franchise Convention. Required Skills/Abilities: Excellent verbal and
written communication skills. Excellent interpersonal and customer service skills.
Ability to troubleshoot all aspects of computers. Excellent organizational skills and attention to detail. Self-starter with little supervision. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent. At least two years related experience required. Preferred Comp TIA A+, Network+, Security+, or other relevant certifications. Preferred Associate degree in computer science or related field.
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Disclaimer: The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
