SCA Helpdesk II | Bethesda, MD

Detailed Information

  • Location: Bethesda, MD

  • Company: NTT Data Services

we ensure a bright future for NTT DATA and for the people who work here. NTT DATA , Inc. currently seeks a Desktop Support Technician to join our team in Bethesda, MD. Job Responsibilities Include: The Desktop Support Technician will provide technical deskside support for an extremely diverse biomedical research institute consisting of over 5,000 users in a Windows/Macintosh/Linuxenvironment.

This is a challenging job with state-of-the-art equipment. We are looking for people with experience in various aspects of desktop support, Windows 10, Macintosh operating systems, networking and the ability to re-image a workstation. The candidate should have strong communication skills and the

ability to work in a fast-paced challenging environment with demanding users. Required Skills: 1 to 3 years exp. with Windows 10 1 to 3 years exp. with Macintosh operating systems 1 to 3 years exp.

with Network and re-imaging workstations Preferred Skills: Respond to incident and request tickets in a timely fashion and document all activity related to a ticket. Escalates tickets appropriately. Projection Unit: Schedule, setup and breakdown.

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