Location: Baltimore, MD
moved into private ownership by affiliates of Siris Group Capital, LLC. EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services.
Affiliates include, D. F. King and Co. Inc. Astrella Private Company Solutions, Inc. and Donlin, Recano & Company, Inc. Learn more at: /us Candidates must be available from 8:00am-4:30pm CST from January 15th
through March 1st for training High Level Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.
In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities against share positions held at EQ by Equiniti. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service. Baseline knowledge of the Financial Services industry would be helpful, but
not necessary - if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare you!
Essential Functions/Responsibilities Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards. Candidates must be comfortable using technology working in multiple systems at the same time Performs research during and after calls as needed to resolve problems and inquiries May act as a back-up for inquiries from higher revenue and contractual clients Document call notes ensuring key data is accurately captured in system Representatives must maintain required performance metrics: Call quality Productivity Adherence to schedule Risk and Compliance requirements Workplace Culture and Environment Must be flexible regarding both schedule and daily duties.
Overtime hours may be required based on business needs with advance notice. This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively. High School diploma or equivalent One year of High Touch Customer Experience Must have high-speed internet access (no hotspots) Preferred Previous Call Center experience Compensation $17 per hour Equal Opportunity Statement We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, interaction (including pregnancy, gender identity, and interactionual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.
Covid Policy EQ is committed to providing and maintaining a workplace that is free from known health hazards.
Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment. For more details: jobs-search. org/finance_baltimore-c434177/call-center-representative-baltimore_i1970248413
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000 students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement.
The College is proud of the fact that nearly 90 nations are represented within the student body. Based on annual unduplicated credit and non-credit headcount for FY 2018. Based on fall 2018 credit enrollment. Requisition Number: 2023-164 Posting Start Date: 8/25/2023 City: Baltimore State: MD Minimum Education: Bachelors
Additional Documentation: YES Compensation: Commensurate with Experience Prog Coord/ Asst Professor, Emergency Medical Svcs Description/Job Summary Program Coordinator/Assistant Professor, Emergency Medical Services (12 Months) Baltimore City Community College is seeking a Program Coordinator/Assistant Professor for the Emergency Medical Services Program.
The EMS/EMT/Paramedic Program Coordinator is responsible for the administration and oversight of the program, including, but not limited to, long-range planning, ongoing development, teaching, advising, collaboration with the medical director, orientation and training of faculty and instructional staff, and quality control and revision
of the educational program and clinical site management. Responsibilities/Duties Program Coordinator Duties: Provide leadership in ensuring that instructional quality is maintained and that program standards are followed.
Periodic curriculum review to ensure it meets state, federal, and accreditation standards. Collaborates with the College grants office to develop grant proposals. Prepare and submit annual accreditation documentation and other reports. Maintain appropriate program and student records following guidelines of the accrediting and regulatory bodies. Monitor, analyze, evaluate, and report program outcomes to appropriate stakeholders. Development and execution of a recruitment plan to increase program enrollment.
Development and execution of a retention plan as necessary. Collaborate with the College’s marketing department to develop marketing materials. Preparation and oversight of an annual budget in consultation with the Associate Dean. Provide leadership in preparing program course schedules for fall, spring, and summer sessions, online, and other delivery formats. Coordinate with the Associate Dean teaching assignments for full-time and adjunct faculty for their program, and assist the Associate Dean with recruiting, hiring, training, and mentoring of full-time and adjunct faculty within your program.
With the program faculty, procure clinical placement/field internships for students and evaluate the effectiveness of the same to ensure successful student outcomes. Assist in maintaining an appropriate inventory of supplies for laboratory instruction. Participation in professional organizations, as appropriate. Performs other duties as assigned by the Associate Dean. Teaching Duties: The selected candidate will teach 15 credit hours per semester and coordinate the EMS program. Based on the Master Syllabus, design and teach assigned class session(s), leveraging digital content and multimedia resources in the classroom.
backss student engagement/understanding during each class session. Collect, grade, and report assignments and homework. backss and monitor student progress and understanding throughout the course and provide remediation as necessary. Offer content help through various means and select course materials as they reflect the Master Syllabus. Use the College’s learning management system as college policies and procedures outline. Maintain and update the syllabus and course materials. Set up online courses when relevant.
Create new digital instruction materials. Exhibit a spirit of inquiry about teaching and learning, student development, and evaluation methods. Use evidence-based resources to improve and support teaching. Develop an area of expertise in the academic arena. Share teaching expertise with colleagues and others. Demonstrate integrity as a scholar. Maintaining scheduled office hours. Effectively communicate with students via e-mail, phone, or online discussion boards. Provide academic advice and guidance to students. Submit grades on time via the faculty LMS/portal Manage incompletes and make-ups.
Occasionally instruct Independent Study students for graduation. Participation in professional organizations, as appropriate. Participation in College, division, and department meetings and serving on institutional committees. Teaching assignments could be any combination of face-to-face (day or evening), hybrid, or online and are subject to change as needed. Required Skills Strong organizational, interpersonal, and management skills Ability to effectively communicate with diverse populations Patience and tact Intensive teaching capability is necessary to focus on developmental educational needs as required.
Ability to lift, carry, push, and pull up to 30 pounds. Required Qualifications Bachelor’s Degree in public administration, emergency services, emergency management, or a related field from an accredited institution recognized by the US Department of Education Current National Registry Paramedic Certification Current AHA ACLS (Advanced Cardiac Life Support) Minimum of 3 consecutive years of field experience as an EMT/Paramedic Have appropriate medical or allied health education, training, and work experience Be knowledgeable about methods of instruction, testing, and evaluation of students Be knowledgeable about the current versions of the National EMS Scope of Practice and National EMS education standards MICRB (Maryland Instructor Certification Review Board) certification Preferred Qualifications Master’s Degree in a health field.
Knowledge of Co EMPS and MIEMSS Accreditation process. Working relationship with Baltimore City/County Fire Department. Familiarity with Canvas or another learning management system (LMS). BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, interaction, interactionual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-xyz X. For more information, view the EEO - Know Your Rights and Pay Transparency Statement. Email this job to a friend ×Subject: Your email address: Recipient's email address: Personal message: I came across this job and thought you may be interested. Human Verification: Send E-mail For more details: jobs-search.
org/customer-service_baltimore-c434177/prog-coord-asst-professor-emergency-medical-svcs-baltimore_i1970368306
