Location: Jacksonville, FL
Hotels, prisons, courthouses, embassies, airports, military bases, and government buildings around the world depend on us for their safety and security. Astrophysics is an expanding, dynamic and fast-paced company looking for individuals who want to grow with us and be a part of a meaningful security mission.
We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near Jacksonville, Florida. Job Summary The Field Service Technician position performs on-site installation, preventative and corrective maintenance for Astrophysics products at various customer sites. The Field Service Technician may travel throughout the
United States as required. The Field Service Technician is expected to successfully troubleshoot, diagnose and repair products, perform maintenance, and complete all service documentation and reports on time.
The Field Service Technician must maintain a professional appearance and provide superior customer service. The Field Service Technician position requires ability to travel, reliable vehicle transport, and a valid driver’s license. Essential Functions: Perform on-site installation, and preventative and corrective maintenance. Test faulty equipment to diagnose malfunctions. Return required defective parts on a regular basis as parts are accumulated and shipping is cost effective.
Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, expense reports etc.
on-time and error free. Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensure timely and accurate completion. Review machine and customer information prior to arriving on-site. Prepare all necessary equipment, parts and documentation in advance. Update the customer and Astrophysics service headquarters on progress and status of service call. Deliver customer package, including warranty, customer survey, copies of reports etc. Ensure an outstanding customer service experience. Promote the sale of extended warranty service contracts and repeat x-ray purchases.
Provide operator and/or technical training as required. Properly document and provide technical phone support on weekdays and weekends as required. Support custom product installations/upgrades and special projects on weekdays and weekends as required. Education and Experience: Associate’s or Bachelor’s Degree in Electronics or related field; or 2-7 years technical support or field service experience. Experience providing technical and field service support, x-ray system knowledge a plus. Excellent analytical, problem-solving and troubleshooting ability.
Ability to consistently travel to various work sites. Ability to work independently, and be proactive. Team player. Ability to positively give and receive feedback. Excellent customer service skills. Professional appearance, demeanor and attitude. Fluent in both written and verbal English. Benefits and Perks Excellent medical, dental and vision benefits and 401K plan with 4% employer match 11 paid holidays, 10 PTO days, free donuts on Fridays, company luncheons and year end party! Additional travel perks and incentives! Be part of a meaningful security mission with opportunities for personal and professional growth and development.
Contact us to join Astrophysics today! Equal Opportunity Employer Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you need assistance or an accommodation while seeking employment, please call -xyz X and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. PIa5038a For more details: jobs-search. org/manufacturing_jacksonville-c427756/field-service-technician-jacksonville_i1970372394
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
