Location: Tempe, AZ
Company: Synergy Homecare Franchising
role requires a combination of relationship-building, strategic thinking and sales acumen, to establish partnerships that enhance the offerings and success of our homecare franchisees. This position partners with internal stakeholders to enhance program usage and franchisees experience.
For example, such as marketing to develop collateral for program promotion and operations to improve efficiencies or address franchisees concerns. The National Partnership Account Representative role can be remote-based anywhere in the U. S. and operates as part of a franchise support team located in the Phoenix, Arizona metropolitan area. Duties/Responsibilities: Assist with identifying/developing relationships
with potential national partners & technical product partnerships Assist with credentialing paperwork for offices to participate with national partners Assist with developing communications to our national partners and prospective national partners to keep them engaged and aware of active partnerships opportunities Provide subject matter expertise on payor sources (e.
g. VA, MA, Medicaid, long-term care insurance, Workers comp, etc. ) and be able to provide support to franchisees by region based on physical location Data analytics support and reporting (ad hoc) - i. e. adoption rate Data cleanup in e RSP as needed to capture national partnership referrals that aren't currently being captured
in the system Experience creating content and gathering information around our national partnership opportunities and caregiver training Assist with conducting competitive intelligence and market research and identify/track market trends and partner with Marketing to support dissemination of information to our organization.
Support in developing product strategies including product surveys and focus groups Assist in developing product marketing materials Attend scheduled virtual and in-person meetings, SYNERGY Home Care University training, and our Annual Franchise Convention. Required Skills/Abilities: Must have healthcare experience; preferably in payor sources Analytical mindset with the ability to use data to drive decisions.
Knowledge of relevant regulations and compliance requirements in the homecare industry. Strategic thinking and problem-solving abilities. Proficiency in G-Suite (Including Docs, Sheets, Hangouts, Email, Calendar & Drive) Exemplifies the SYNERGY Home Care culture of empowerment and accountability: Well-organized, collaborative, able to prioritize work, manage time effectively, follow through on commitments, and meet deadlines in a fast-paced environment with multiple internal stakeholders Strong interpersonal, communication, and relationship building skills.
Education and Experience: Bachelor’s degree in a related field or equivalent combination of education and experience Minimum 5 years of proven experience in account management, partnership development, or business development within the homecare or healthcare industry. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Disclaimer: The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
