Location: Fort Mill, SC
Company: Key Family Of Companies
costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.
Check us out here: / /Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37. htm /company/key-benefit-administrato/indystar/ Day in the Life As an Operational Support Trainer, you will be responsible for the efficient functioning of Operational Training
processes and projects, as well as conducting Operational Training as needed. The main area of focus will be Customer Service training and related tasks. The Operational Support Trainer responsibilities include overseeing of trainees for the time they are in training, evaluating and reporting their performance to management during this training.
Monitor and assist with questions and side-by-side coaching as the new hires move to their new roles. Does this sound like you? Experience with Claim Processing and Customer Service is preferred. Ability to take initiative and control processes, people in a group, work with Operational management, and create training materials. Creative, analytical,
problem solving, and training skills with ability to communicate complex issues in a simple manner.
Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe. Minimum of one-year experience in Operational work within healthcare required. Two or more years of experience in education and training preferred. Prior experience as a operational specialist, manager, or project manager is a plus. Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding needed. Proficiency with Microsoft Office applications required. General knowledge of insurance needed.
Knowledge of other employees benefits besides medical and Qic Link system a plus. Excellent written and verbal communication skills, especially in technical writing and group presentations. Proficient in working independently, with the ability to self-study and research, is a must. Must have strong customer service skills, teamwork, and the capability to work with many different personality styles in a positive manner. Demonstration of proven leadership abilities. If this sounds like you, please apply through Indeed or on our career page here: keybenefit. /internaljobs/ If you are unable to complete an application for the Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-xyz X to ask for an accommodation or an alternative application process.
All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender. Job Posted by Applicant Pro
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
