Location: Clearwater, FL
Company: Pods Enterprises
the company doubled in size in just two years, and we're not looking back! Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience.
Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do. The Customer Service Team Lead - Commercial is responsible for making/receiving telephone calls and receiving/sending emails to deliver 100% customer satisfaction to PODS' commercial customers. This is accomplished by answer incoming
calls promptly after completing the previous call, providing customer support and referring more complex issues and lead opportunities to field sales staff. The Lead will also be responsible for initiating new and following up on open Incident Reports created by escalated situations.
This role will also ensure that information regarding delivery, pick up, redelivery and final pick up of containers is accurate and completed in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform repetitive duties daily involving the operation of a sophisticated phone system and proprietary software program Maintain high phone adherence to sell to and service commercial customers Potentially
maintain one-on-one client relationships Assist commercial supervisors with various escalations.
Solve complex customer service issues Address customer needs from the initial delivery to the scheduling of final pick up of containers Initiate new and follow up on open Incident Reports derived from escalated situations Maintain a 100% customer satisfaction outlook at all times Maintain relationships with franchisees and corporate operations staff that is customer and profit-focused. Utilize CRM to update and manage the customer account lifecycle. Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer's containers May perform other duties and responsibilities as assigned JOB QUALIFICATIONS: Education & Experience Requirements High School Diploma or equivalent.
Associate degree preferred 2-4 years' experience working in a high volume sales call center or three years in a customer service related environment Collaborative and excellent communication skills JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s) DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority BUILD AND MEND RELATIONSHIPS: Able to use appropriate interpersonal styles and communication methods (both verbal and non-verbal); Able to show consideration for the feelings and needs of others; Able to show awareness of the impact of own behavior on others; Able to recognize when relationships are damaged and take action to improve them SELL & INFLUENCE: Able to identify the needs of internal and external customers through effective questioning and listening techniques; Able to apply technical / professional knowledge, interpersonal and sales skills to obtain customers' commitment to ideas, services or products.
Able to use effective communication and interpersonal skills to convince others to accept ideas or goals RESOLVE CONFLICTS: Able to bring conflict into the open and use it productively to enhance the quality of decisions; Able to arrive at constructive solutions while maintaining positive working relationships with those who disagree; Able to help others resolve disputes and reach agreement. Able to keep all appropriate parties up-to-date on decisions, changes and other relevant information COMPUTER USER: Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases.
Able to operate general office equipment including company telephone system
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; Requisition ID: 8279 Remote Work Available: Yes Job Title: Customer Service
Representative (Chat) Department: Retail/Customer Care Service Center Reports To: Customer Service Supervisor FLSA Status: Regular – Non-Exempt Location : Hybrid, In office @ Clearwater Contact Center, FL ROLE SUMMARY: We are a customer centric service center that supports our retail operation.
We care deeply for our customers and look for opportunities to exceed their expectations. The Customer Service Representative role is important to the organization because it’s one way in which we get to interact with our customers. The Customer Service Representative will handle inbound chat requests for customers/consumers who need information on our products, have questions about our sales and
promotional material, or assist in placing orders online. These interactions are our moment of truth.
This is where we create positive memorable experiences, a sense of community and brand loyalty by delivering exceptional products and experiences. Although this role is specific to chat, team members may be asked to assist with inbound phone calls as need to support the business. KEY DUTIES AND RESPONSIBILITIES: • Provide a world class experience with an emphasis on top box interactions. • Educate customers on products, prices, and promotions. • Place orders for delivery/pickup on behalf of customers. • Writes clearly using correct grammar and spelling and documents interactions with customers.
• Proficient with typing and can handle up to 3 chat conversations at once. • Follow the daily schedule provided by Workforce Management. [ • Identifying patient needs and providing solutions. SKILLS AND QUALIFICATIONS: • Customer Satisfaction & Loyalty: The ideal candidate would love to speak with customers/consumers and goes the extra mile to ensure issues are resolved and expectations are exceeded. • Drive for Results: The ideal candidate is somewhat competitive and has a strong desire to meet deadlines and exceed individual and team goals. • Critical Thinking: The ideal candidate would be a problem solver who can process information quickly and leverages their resources to resolve issues on the first call.
• Communication & Collaboration: The ideal candidate would be able to explain concepts and products to customers/consumers clearly and effectively in writing and routinely checks in for understanding. ADDITIONAL MINIMUM QUALIFICATIONS: • Must be at least 21 years of age. • High school diploma or equivalent education required. • Must successfully complete a comprehensive background screening. REQUIRED/PREFERRED EXPERIENCE: • Must have at least 1 year of experience in Customer Service.
• Call Center/Chat experience is a plus. PHYSICAL REQUIREMENTS: • Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance. • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks.
• Must be able to have effective communication skills with all levels of leadership. • Microsoft office basic skills. WORK SCHEDULE: • 40 hours weekly, phone role. • Must be available to work evenings, weekends, and occasional holidays. Equal Opportunity Employer ⚫ Trulieve Supports a Drug Free Workplace Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
