Location: Greenville, SC
Company: RTO National
ourselves, our dealers, our customers, and our communities. The Bilingual Customer Service Representative will be responsible responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers.
The Ideal Candidate will: Answer inbound calls Assist our collections team in maintaining past due accounts Provide first class customer service to our customers Be a subject matter expert in all things customer service related! What you need: Active listening skills Understanding of technology, software applications, phone and computer systems Attention to detail Excellent customer service skills Prior experience in a related
field A high school diploma or GED Bilingual in English/Spanish What we will provide you: Monthly Bonus Potential Hybrid Scheduling Potential An Engaged Leadership Team Hands-On Training Total Rewards Program Healthy Lunch Program Ergonomic Benefits Paid Time Off & Paid Holidays Employee Assistance Program Medical, Dental, Vision, Disability, and Employer Provided Life Insurance Health Savings Account Eligibility 401(k) Plan with a Safe Harbor Match Who Is RTO National?
Please visit our website for additional information! /careers RTO National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, gender, interactionual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.
This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or Flexible Benefits Clients as appropriate.
Determine coverage and pay out based on IRS guidelines. Educate
plan participants verbally and via written correspondence on client plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients.
Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up. Remote opportunity Flexible hours: 8:00-5:00, 8:30-5:30, 9:00-6:00 or 11:00 a. m. -8:00 p. m. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Take
ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.2.
Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.3. Document customer contact completely within client management system.4. Ensure all business results (quality, production, and time service) meet standards.5. Maintain daily client management functions in system applications, as required.6. Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA)), 125, 132, HSA's and COBRA as appropriate.7.
Teach clients plan specifics, the use of online tools and provide information to assist them in the future.8. Support overall MEBS revenue and retention goals.9. Other responsibilities as assigned. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High School diploma or equivalent work experience2. Strong organizational skills3. Strong communication and interpersonal skills (written and verbal)4.
Maintain an enthusiastic, positive attitude at all times5. Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe Preferred Qualifications: 1. Advanced degree2. Certification in field of endeavor3. Call Center experience as appropriate4. Benefits experience as appropriate General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, interactionual orientation, gender identity, disability, veteran status or other classification protected by law.
Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify PDN-9ae5d526-f379-4cbf-8490-da19f1ca04fb
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or Flexible Benefits Clients as appropriate.
Determine coverage and pay out based on IRS guidelines. Educate
plan participants verbally and via written correspondence on client plan specifics. Research and resolve issues as it relates to benefits. Build and maintain rapport with clients.
Work collegially as a supportive member of the production team for the benefit of the clients and internal partners. Maintain open, effective communication and timely follow-up. Remote opportunity Hours: 9:00 a. m. - 6:00 p. m. or 10:00 a. m. - 7:00 p. m. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Take ownership and
accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.2.
Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.3. Document customer contact completely within client management system.4. Ensure all business results (quality, production, and time service) meet standards.5. Maintain daily client management functions in system applications, as required.6. Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA)), 125, 132, HSA's and COBRA as appropriate.7.
Teach clients plan specifics, the use of online tools and provide information to assist them in the future.8. Support overall MEBS revenue and retention goals.9. Other responsibilities as assigned. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. High School diploma or equivalent work experience2. Strong organizational skills3. Strong communication and interpersonal skills (written and verbal)4.
Maintain an enthusiastic, positive attitude at all times5. Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe Preferred Qualifications: 1. Advanced degree2. Certification in field of endeavor3. Call Center experience as appropriate4. Benefits experience as appropriate General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, interactionual orientation, gender identity, disability, veteran status or other classification protected by law.
Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify PDN-9ae5d610-847f-4b08-8e87-1557de98b250
