Location: Miami, FL
Company: Dreamforce Services
maintains customer accounts according to specific guidelines and procedures. Manage large amounts of incoming phone calls Keep records of customer interactions, process customer accounts and file documents Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas. Performing general office clerk duties. Maintaining office equipment as needed. Aiding with client reception as needed. Creating, maintaining, and entering information into databases. Handles multiple matters simultaneously. Follows firm guidelines, policies, and procedures. Maintain the strictest level of client confidentiality. Familiarity with common office processes,
including filing, scanning, e-filing and handling mail. Attention to detail to ensure all tasks are completed to a high standard. Perform any other tasks or functions deemed necessary to the daily operations of the employer.
Required Skills/Abilities: Excellent verbal and written communication skills. Excellent organizational skills, time management skills, and attention to detail. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Proficient with technology and ability to learn our software systems. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to act with integrity,
professionalism, and confidentiality. Proficient with Microsoft Office Suite and Mac OS systems.
Self-motivated with excellent interpersonal skills. Friendly and strong commitment to customer service. Principles and procedures of record keeping. English usage, spelling, grammar, and punctuation. Ability to work in a fast-paced environment. Able to type 45 WPM or more. Education and Experience: Associate degree /bachelors degree preferred 1 year of Office Experience. Job Types: Full-time, Part-time Compensation Dreamforce Services Inc believes in Work Life Balance. Operation hours are from 8 a. m. to 5 p. m. plus 2 Saturdays a month for certain positions.
Being hired by Dreamforce Services Inc as a Client Representative means that you will have the opportunity to: Earn $25 - $30/hr. + Monthly Bonus Plan Learn from top reps through our Training program Be part of a positive culture Earn individual and team incentives Start an incredible career Benefits for Working at Dreamforce Services Inc: Generous compensation and Monthly Bonuses Work with state-of-the-art technology Sophisticated, Challenging Work Structured Training Programs Meaningful Career Advancement Opportunities Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, 10 days of paid holidays, and 401(k) with up-to- 5% employer match.
Work Life Balance Schedule Birthday and Anniversary rewards Qualifications/Requirements: Education/ Experience: -A bachelors degree, knowledge of MS Office and Mac OS. Communication Skills: -Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents. English/ Spanish bilingual oral communication is a must. Reasoning Skills: -Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective.
Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications. Physical Demands: -This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking. -May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds. Other skills: -Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources. -Excellent organizational and time-management. Work Hours: -Monday to Friday from 8:00 am to 5:00 pm + 2 Saturdays, per month. Must have the ability to work a flexible schedule based on department and company need. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, interaction, age national origin, religion, interactionual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Weekly day range: Monday to Friday Weekends as needed Education: Associate (Required) Experience: Customer service: 1 year (Required) Work Location: Remote
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
