Location: Richmond, VA
Company: Michael & Son Services
in its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative and Analyst role handles a small number (~15) inbound high priority service requests on the 3'rd shift, where they answer product and service questions and set high priority service appointments.
Because the time between calls may be an hour or so, you will also be parsing data and creating target area recommendations for the 1'st shift to focus efforts on when they arrive at 6AM. You will need a strong understanding of Service Titan, as well as stellar administration and
analysis skills. The goal is to ensure excellent service standards are met for our customers, and accountability for owning a time sensitive process for the analysis function.
This job may be perfect for a recently retired individual, who enjoys staying up all night, earning a good wage while using your Service Titan and analytical knowledge. This position is Part Time 30-32 hours per week; working remotely between the hours of 11:00 PM to 6:00 AM. There are no benefits included for part time agents. Job Function: Track, organize and analyze customer data in order to prepare reports for morning teams. Open and maintain customer accounts by recording account information Recommend potential
products or services by collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed Identify and backss customers' needs to drive satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Other duties as assigned Requirements: Extensive knowledge and hands on application of the Service Titan System Senior level individual with management experience; executive administrative person is preferred Strong knowledge of the use of Excel, Power Point and Ring Central Reliable Internet Access Proven customer support experience Track record of over-achieving Strong phone contact handling and active listening skills Customer orientation and ability to adapt/respond to different types of personalities Flexible schedule and able to work nights from and weekends Team Oriented Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High School Diploma or GED required.
Associates or Bachelor's Degree Preferred Possess higher level thinking skills, ability to follow a set process Must be able to successfully pass a background check Customer service representative top skills & proficiencies: Positive Attitude Compassionate Goal Oriented Problem Solving Loves helping People Likes to have fun Solution sales skills, ability to conduct a needs backssment and uncover issues Why should you work for the Michael and Son family?
We promote from within We build leaders who are coached and trained in the area of Leadership We provide continuous training and development Michael and Son provides Equal Employment Opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type and or other characteristics protected by Federal, State and Local Laws. The position is based in our Richmond, Virginia office.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
