Location: Columbus, OH
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. Pay, benefits and more. Pay starts at $19.83 3rd Shift Full health insurance benefits on day one Life and disability insurance Earn up to 13 days PTO over the course of your first year 9 paid company holidays 401(k) option with company match Education assistance As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues.
On our team, you’ll have the support to excel at work and the resources to build a career you can be proud
of. What you’ll do on a typical day: Bill shipments pursuant to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing Process over, short and damaged freight and related documentation for customer resolution What you need to succeed at XPO: At a minimum, you’ll need: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Availability to work a variety of
shifts, including days, evenings, nights and weekends It’d be great if you also have: Transportation experience Excellent verbal and written communication skills This job requires the ability to: Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, interaction, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
