Location: El Paso, TX
Company: Grainger Businesses
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary The shop Technician for Texas Vendor shop Modernization (VPM) project is expected to be a subject matter expert in areas of shop knowledge as well as call center operations.
Duties will include, but are not limited to, answering incoming calls, appropriate processing of prior authorization requests, and assisting providers with inquiries through other media platforms (fax, secure messaging, chat). Your role in our mission Remain compliant with all PHI protocols and requirements
including the handling of company confidential data according to policy and guidelines. Adheres to existing security policies and procedures. Process submitted prior authorization requests within the required time frame mandated by the State client Completion of approval process for prior authorizations where all criteria is met, and clinical judgement of a pharmacist is not required Complete necessary communication with providers regarding status of their authorization submission or any other inquiries Follow standard operating procedures to receive incoming calls and use learned knowledge and resources to resolve the call on initial contact What we're looking for Must be a Certified shop Technician
2 years of relevant experience as a shop technician in retail shop, hospital shop, managed care, insurance, or shop benefit management Valid shop technician license/certification/registration as required by state law.
If national certification is required, it must be from an accredited shop technician certification program (e. g. PTCB, Ex CPT, etc. ) General computer knowledge including Microsoft Office, use of the internet, and email is required Willingness to work a flexible schedule to accommodate peak volume times What you should expect in this role Must live in the El Paso, TX area Work from Home; reliable high-speed internet connectivity is required In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.
Greater speeds will of course provide better performance. To Test your internet download and upload speed: Go to Google Search for Internet Speed Test or click here. Video cameras must be used during all interviews, as well as during the initial week of orientation. #LI-REMOTE #LI-JT1 #LI-CM1 The pay range for this position is $33,500 - $47,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.
Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more details: jobs-search. org/manufacturing_el-paso-c448652/certified-shop-technician-call-center-remote-el-paso-tx-el-paso_i1970362671
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
