Location: Trenton, NJ
Company: NJM Insurance Group
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it. As a Field Service Technicianfor Getinge, in our Trenton, New Jersey area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.
The candidate we seek will be responsible for: You will rely on your technical expertise as an experienced field service professional
to perform scheduled maintenance on a wide-array of high technical medical devices and machines. While performing your assigned job duties you will maintain compliance with industry regulations and requirements, regulatory body policies and protocols and internal operating procedures and work instructions.
Military avionics or electro-mechanical experience will be highly considered. Your people skills and customer-oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment. Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair
requests. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone.
Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $32-$40 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-MSTR267216976
provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision. POSITION SUMMARY Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects
and functions. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department.
Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with shop, reimbursement, and nursing departments as coordinator for nursing referrals. Works with prescribers to fax, track, and obtain nursing orders. Delivers straightforward administrative and/or other basic business services in Customer Service. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries
from patients, field staff, and other departments for information and assistance.
Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests. Escalate issues as necessary. ESSENTIAL FUNCTIONS Use of shop and scheduling programs for documentation and nurse scheduling of home infusion visits.
Proactively communicate to field staff, nursemanagement, and patients. Investigate/research issues and provide resolution. Take initiative for problem solving with ability to multitask effectively and use critical thinking. Correct and timely entry of data in appropriate systems. A pro-active work ethic with ability to be managed/trained virtually Proficiency and use of Excel and Outlook QUALIFICATIONS High School education or GED. 3+ years of relevant Customer Service experience. Microsoft Office Suite. Extremely detailed oriented. Excellent written and oral communication skills.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates shop, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
