Location: Broadview Heights, OH
Company: Globe Life
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
While operating within the Bank's risk appetite, achieves results by consistently identifying, backssing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: Deepen relationships and treat customers with genuine care by listening to their
specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of communication open and clear Maintain a position of trust and responsibility by keeping all customer business confidential Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations: Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. Partner with Financial Center Manager to gather and report monthly FCA
requests. Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Assist in training newly hired Customer Service Representative Referrals: During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation Build and maintain a working knowledge of the Retail products and services offered Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Act as a leader and a resource for both customers and platform team. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling. WORKING CONDITIONS: Normal office environment. Extensive viewing of computer screens. Lead CSR/Teller - Broadview Heights - Full Time LOCATION -- Broadview Heights, Ohio 44147 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, interactionual orientation, gender identity, military status, veteran status or any other legally protected status.
For more details: jobs-search. org/finance_broadview-heights-c443350/lead-csrteller-broadview-heights-full-time-broadview-heights_i1970651616
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
your goals? Do you enjoy giving amazing customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading! We provide great benefits and perks , including health, dental, vision, and prescription coverage. Life and disability insurance and some health insurance plans are at no cost to employees.
We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous Paid Time Off (PTO) policy that includes 9 paid holidays , 24 hours/year of time off to volunteer , and 2 paid in-service days. We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity
for you, apply today! ABOUT TRUPARTNER CREDIT UNION Our organization was founded in 1937 by Louise Mc Carren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime.
Louise's goal was to help each person attain their personal economic goals. Tru Partner has always believed in this philosophy of " people helping people" Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we
love to give top-notch service to our 17,000+ member-owners.
Tru Partner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless. A DAY IN THE LIFE OF A MEMBER SERVICE REP As an MSR, you are valuable to the credit union for being the first point of contact with our in-branch members for issues that require more than a teller. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation.
You will receive online loan applications and online account opening. You notarize documents. You enjoy listening and empathizing with members to try to remedy any complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success. QUALIFICATIONS Previous customer service and sales experience Basic understanding of computers and technology Strong communicator Notary Public (or eligible to become one in the state of Ohio) Able to handle a large workload Can you stay calm under pressure?
Do you have strong communication skills? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our Tru Partner team! WORK SCHEDULE You typically work 35-40 hours Monday through Saturday between 8:15 AM and 5:45 PM (until 1:30 on Saturdays) depending on your branch hours and the overall schedule of the department.
You may be occasionally assigned to a different branch depending on staffing needs. Your flexibility provides excellent customer service that our members and team greatly appreciate. ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM? If you feel you'll be perfect as our full-time Teller, apply now using our initial 3-minute, mobile-friendly application. For the full job description, see our jobs website at /openings/trupartnercu/jobs Job Posted by Applicant Pro
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
