Location: Reading, PA
Company: Service Access & Management
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
are required to record numbers of job applicants by interaction and ethnic category. We ask that you indicate your race or national origin and interaction, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.
Background Check If you are chosen for this position, a background check will be required. Full details regarding the background check are available here. Job Details Title: Junior Helpdesk Administrator Announce date: 11/28/2023 Apply by date: Open Until Filled Application status: Reviewing Applications Position type: Part-time Salary: $16.00 per hour
Working Hours : Specific work hours to be agreed upon by the supervisor and employee before the onset of employment. Summary: The Jr. Helpdesk Admin is responsible for providing technical and non-technical support for Faculty, Staff, and Students.
Demonstrate knowledge and experience using past and current versions of Microsoft Windows operating systems and Microsoft Office. The Jr. Helpdesk Admin reports directly to the Systems Administrator & Helpdesk Manager and assists with technical and non-technical issues in all campus locations. Essential Duties and Responsibilities : Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software.
Must possess the ability to work independently to resolve user problems.
A professional and courteous demeanor required at all times. Jr. Helpdesk Admin must exhibit tact and diplomacy in all interactions with RACC staff, faculty, and students. Assist faculty, staff, and students with any technical related issues Configure, assemble and install workstations and/or peripheral equipment Unlock and reset of faculty, staff, and student account password Install software, patches, upgrades, and maintenance of operating systems Perform daily lab status survey and complete all necessary documentation Monitoring and completing tickets assigned Other tasks and responsibilities as needed and assigned Qualifications: To perform the Jr.
Helpdesk Admin job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High School diploma or GED required. Associate's Degree in Information Technology or related field or technology certification is preferred. One year of relevant experience working with computers, peripherals, and office equipment is preferred.
Bilingual speaking Spanish/English preferred. Other Skills and Abilities: Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software. Must possess the ability to work independently to resolve user problems. A professional and courteous demeanor at all times. Exhibit tact and diplomacy when interacting with RACC staff, faculty, and students. Computer Skills: To perform this job successfully, an individual must have knowledge and experience with computer and networking systems. Proven ability to troubleshoot hardware and software problems.
Demonstrate knowledge and expertise using past and current versions of Microsoft Windows operating systems and Microsoft Office and email applications. Communication Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables. Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit, and to reach with hands and arms.
The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. For more details: jobs-search. org/marketing_reading-c445983/junior-helpdesk-administrator-reading_i1970177707
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
