Location: Marblehead, MA
Company: Commonwealth Payroll & HR
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
systems.
Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices
to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members.
May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams' objectives Bachelor's degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred. Experience in brokerage processing is preferred. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are
currently interviewing to fill this and other similar positions.
If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Prakash Bhagat Sr. Associate - Recruitment xyz X@ - xyz X PAY RANGE AND BENEFITS: Pay Range: $ 23.00 - $25 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & shop coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) Clearly Rated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, interaction, age, physical or mental disability, veteran status, marital status, domestic partner status, interactionual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at xyz X@ or (770) 493-xyz X.
Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U. S. C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings in response to unmet or emerging needs.
Our employees take pride in making everyday count to its fullest. They are committed to adding value to the lives of people we support, and they bring energy, ideas and a passion for service. Does this describe you? Then please consider joining our incredible team! Connecting People with Possibilities Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.
Summary: The Family Services Coordinator is responsible for the overall coordination of family and recovery services, for maintaining the overall security of the residence, for insuring the wellbeing of residents, and for supporting staff in the development and delivery of services for the families being served by Lotus House.
Schedule: Monday-Friday 10:00am-6:00pm (40 hours) Essential Duties & Responsibilities: Develop family and child care and support plans, based on backssed needs and family goals. Conduct and Update individual/family needs backssment with each family's participation to develop an individualized service plan for appropriate family involved, noting needed, desired and
requested services and resources. Develop, implement, promote, facilitate and document weekly groups for clients, utilizing internal and community-based resources to meet the diverse needs of the client population.
Maintain an up-to-date print and web-based list of family services-related resources, including information pertaining to local educational/social community events, access to schools, transportation and child care resources. Assist with the oversight of family activities and in-take, backssment and orientation of new residents. Plan, organize and lead regular outings and field trips for residents and their children to educational and recreational events.
Coordinate events and activities onsite for program participants to encourage stability and individual/family goal attainment. Build and maintain positive relationships with outside providers, community groups, families, and other service providers. Maintain the up-keep of the indoor and outdoor play spaces. Provide assistance with daily office and administrative functions. Assuming responsibility of the program in the absence of the Program Manager Respond to emergencies according to agency and program policies and protocols. Provide coverage to individuals as needed. Participate in after hour's on-call rotation.
Maintain core training certifications including being trained on the supportive housing model. Knowledgeable in the areas of; Supportive Housing, Addiction, Trauma Informed Care and Medication Management Others Duties as assigned Required Education/Experience: Bachelor's degree in a related field preferred Individual and group counseling experience required Minimum of five years' experience working with people who suffer from the Disease of Addiction or psychiatric disabilities, three years supervisory/administrative capacity. Required Skills/Knowledge: Excellent verbal and written skills, as well as presentation skills.
Excellent organizational and problem solving skills. Demonstrated ability to effectively manage staff. Demonstrated ability to foster positive relationships. Demonstrated computer proficiency. Ability to maintain records accurately and thoroughly Capable of responding to crisis Have the ability to recognize client body language and gestured cues. Have the ability to hear and differentiate tone, modulations and escalation of voice, in order to identify and monitor escalated behaviors and to maintain a safe environment. Ability to communicate with emergency services (i.
e. Ambulance, fire and police). Valid driver's license in the state of residence Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to climb stairs. The employee must be able to lift and/or move up to 20 pounds. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.
Bridgewell offers : Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive. Generous paid time off includes your birthday (that's right, we even give you your birthday off! ) Collaborative work environment that values new insight and personal contributions With over one hundred programs in the North Shore, Lowell and Merrimack Valley we provide excellent opportunities for training and development Additional compensation for on-call rotations Opportunities for professional development and growth Why Should You Apply: If top benefits alone don't sway you, then our compassionate and collaborative work environment should!
Bridgewell is committed to training and developing staff and provides the opportunities for you to have a positive impact in the work you do. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Requires acceptable CORI results according to Bridgewell policy. Bridgewell is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status.
