Location: Springfield, OR
Company: Pacificsource
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
protected status, such as race, religion, color, national origin, interaction, interactionual orientation, gender identity or age. Diversity and Inclusion: Pacific Source values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Position Overview: Provide excellent customer service primarily by telephone to all Pacific Source customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all Pacific Source
products. Conduct appropriate research and follow-up for prompt resolution of disputed claims. Essential Responsibilities: Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor.
Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products. Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized. Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills. Document calls in
a clear and consistent manner in computer system. Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims.
Relay information to appropriate departments and personnel using established communication channels and procedures. Make outbound calls to members as necessary dependent upon current outreach campaign. Supporting Responsibilities: Meet department and company performance and attendance expectations. Be aligned with Pacific Source company values. Follow the Pacific Source privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned.
SUCCESS PROFILEWork Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Competencies Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing Continuous Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment.
Travel is required approximately less than 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing.
We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions.
Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
to join our team. This role is a great fit for you if you thrive in a fast-paced environment, enjoy wearing different hats, and have outstanding customer service. Primary Job Functions: Coordinate day-to-day scheduling of installations with the Install Manager.
Ensure all job packets are ready for installation. Responsible for the creation of sales & install packets, contacting customers regarding scheduling issues, and scheduling subcontractors, permits, and inspections. Responsible for coordinating communication between installers, Install Manager, customers, vendors, and the office. Schedule all sales appointments using a sales lead sheet, daily tracking of sales leads in the sales
performance report, and oversee internal marketing- neighborhood, existing, and referral programs. Complete all happy calls for sales appointments and installations.
Work Hours: Mon - Fri, 8:00 am - 5:00 pm; occasional overtime may be required Starting Pay: $18.00 - $25.00 per hour, depending on experience Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, IRA with the Company Match Required Qualifications: 2+ years working in a busy office setting with similar job duties Project coordination or similar experience is highly desired Proficient in Word, Outlook, Excel Prior experience working with a multi-line phone system Familiarity with GPS or mapping software desired
protected status, such as race, religion, color, national origin, interaction, interactionual orientation, gender identity or age. Diversity and Inclusion: Pacific Source values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Position Overview: Provide excellent customer service primarily by telephone to all Pacific Source customers. Assist customers with coverage/claims related questions. Accurately interpret benefits and policy provisions for all Pacific Source
products. Conduct appropriate research and follow-up for prompt resolution of disputed claims. Essential Responsibilities: Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor.
Assist callers with coverage related questions/concerns; accurately interpret policy provisions for assigned products. Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and well organized. Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem solving skills. Document calls in
a clear and consistent manner in computer system. Conduct appropriate research, take ownership and follow through for prompt resolution of disputed claims.
Relay information to appropriate departments and personnel using established communication channels and procedures. Make outbound calls to members as necessary dependent upon current outreach campaign. Supporting Responsibilities: Meet department and company performance and attendance expectations. Be aligned with Pacific Source company values. Follow the Pacific Source privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned.
SUCCESS PROFILEWork Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required. CPT/ICD-10 coding preferred. Education, Certificates, Licenses: High School Diploma or equivalent required. Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred. Proficient computer skills, typing, and 10-key required. Strong written and verbal communication skills. Competencies Building Customer Loyalty Building Strategic Work Relationships Contributing to Team Success Planning and Organizing Continuous Improvement Adaptability Building Trust Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment.
Travel is required approximately less than 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing.
We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions.
Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
