Customer Service Representative / Installation Coordinator | Portland, OR

Detailed Information

  • Location: Portland, OR

  • Company: Sun Glow

to join our team. This role is a great fit for you if you thrive in a fast-paced environment, enjoy wearing different hats, and have outstanding customer service. Primary Job Functions: Coordinate day-to-day scheduling of installations with the Install Manager.

Ensure all job packets are ready for installation. Responsible for the creation of sales & install packets, contacting customers regarding scheduling issues, and scheduling subcontractors, permits, and inspections. Responsible for coordinating communication between installers, Install Manager, customers, vendors, and the office. Schedule all sales appointments using a sales lead sheet, daily tracking of sales leads in the sales

performance report, and oversee internal marketing- neighborhood, existing, and referral programs. Complete all happy calls for sales appointments and installations.

Work Hours: Mon - Fri, 8:00 am - 5:00 pm; occasional overtime may be required Starting Pay: $18.00 - $25.00 per hour, depending on experience Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, IRA with the Company Match Required Qualifications: 2+ years working in a busy office setting with similar job duties Project coordination or similar experience is highly desired Proficient in Word, Outlook, Excel Prior experience working with a multi-line phone system Familiarity with GPS or mapping software desired

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