Location: Gray, ME
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
to manage level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, in an effort to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers.
Enhance customer loyalty through engagement via phone and email. Provide clear information or direction with regard to actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders;
digital offers; and loyalty programs. Duties and Responsibilities: Support inbound customer inquiries Support email/survey/Contact Us customer inquiries Work with customers and stores to document, resolve and/or escalate problems being reported.
As part of the process, accurately record required contact information and problem description in the appropriateapplication. Call content, appropriate notifications, error messages, problem classification and severity arecritical to the problem review and resolution process. provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed. Gather data during the problem solving process, analyze the
situations, and provide solutions. Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reportedby stores and customers.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact thecompany Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing theappropriate application. Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors forresolution. Ensure proper notification and escalation procedures are followed to update business users and customers. Qualifications: High School or equivalent Associate's or Bachelor's Degree Add, Prior call center experience preferred#LI-ES1 #ZRRetail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. Retail Business Services is an equal opportunity employer.
We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to interaction, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, interactionual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at xyz X@. For more information, visit . Job Requisition: 356291_external_USA-ME-Scarborough_12132023
road again. You will be the face of Penske the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It s simple. Maybe you ve always had an interest in vehicle maintenance but haven t had the chance to pursue it.
This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you ll get to do that learning at a company that offers career stability and competitive benefits.
Talk about an amazing opportunity. It s about going above and beyond for our customers the way Penske goes above and beyond for you. It s about building meaningful relationships.
It s about keeping our customers moving forward. Main Responsibilities: Greeting our customers and making sure they have a great experience as you fuel and wash vehicles Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done Helping make sure our facilities are clean, safe environments for our customers and associates Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating
tires and performing preventive maintenance repairs Completing other projects and tasks as assigned by supervisor Why Penske is for You: Competitive starting salary Shift Premiums Career stability Opportunity for growth Excellent benefits, including lots of time off Strong, well-rounded training programs Advanced vehicle maintenance technology Location and schedule flexibility General Requirements: High school diploma, equivalent, or prior work experience preferred Valid driver s license required Excellent customer service and communication skills The ability to work well as part of a team The ability and willingness to work outside Basic mechanical ability and tool usage (preferred) Basic computer skills The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ500 ABOUT US About Penske Truck Leasing Penske Truck Leasing Co.
L. P. headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co. Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions.
Visit Go Penske to learn more. For more details: jobs-search. org/manufacturing_portland-c433734/customer-service-representative-fuelerwasher-portland_i1970452601
they hit the road again. You will be the face of Penske the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It s simple. Maybe you ve always had an interest in vehicle maintenance but haven t had the chance to pursue it.
This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you ll get to do that learning at a company that offers career stability and competitive
benefits. Talk about an amazing opportunity. It s about going above and beyond for our customers the way Penske goes above and beyond for you. It s about building meaningful relationships.
It s about keeping our customers moving forward. Main Responsibilities: Greeting our customers and making sure they have a great experience as you fuel and wash vehicles Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done Helping make sure our facilities are clean, safe environments for our customers and associates Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing
or rotating tires and performing preventive maintenance repairs Completing other projects and tasks as assigned by supervisor Why Penske is for You: Competitive starting salary Shift Premiums Career stability Opportunity for growth Excellent benefits, including lots of time off Strong, well-rounded training programs Advanced vehicle maintenance technology Location and schedule flexibility General Requirements: High school diploma, equivalent, or prior work experience preferred Valid driver s license required Excellent customer service and communication skills The ability to work well as part of a team The ability and willingness to work outside Basic mechanical ability and tool usage (preferred) Basic computer skills The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer PJ500 ABOUT US About Penske Truck Leasing Penske Truck Leasing Co. L. P. headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co. Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions.
Visit Go Penske to learn more. For more details: jobs-search. org/manufacturing_biddeford-c433726/customer-service-representative-fuelerwasher-biddeford_i1970649914
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
