Customer Service Representative I - 73004368 | Palatka, FL

I (Revenue Specialist III) Palatka The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures.

The Department invites you to apply to become an essential member of our team.

We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This Revenue Specialist III-Customer Service Representative

I position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers.

If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS: Experience processing information using a computer system Experience conducting research and analyzing information to make decisions.

Experience communicating with others to gather information. SUBSTITUTIONS: Relevant education can substitute for the required experience. If applicable, please indicate type of degree, and if degree earned or number of credit hours attained and attach copy of diploma/transcript showing degree awarded. SPECIAL NOTES: Standard workday of 8am – 5pm, Monday through Friday. May require you to work outside your regular work schedule. SALARY: $ 36,759.96 - $46,171.44 BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Edward Luttrell, 904-395-xyz X, xyz X@ SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume. ONLINE SKILLS backs SMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills backssment.

To be considered for an interview, the candidate must complete the skills backssment by the deadline given and achieve a score of at least 70%. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive. ) CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website at http: //www. sss. gov. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center -xyz X).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F. S. Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

an exciting career with a local HVAC company that dominates the market in an essential industry? If so, please read on! This Admin / Customer Service Rep position earns a competitive wage of $15+/hour , depending on experience, plus overtime opportunities.

You would also be eligible for great benefits including commission opportunities, paid holidays, paid vacations, sick time, and advancement opportunities! If this sounds like the right administrative CSR opportunity for you, apply today! ABOUT NORTHPORT HEATING AND AIR CONDITIONING North Port Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our

company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.

Here at North Port, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us! A DAY IN THE LIFE OF AN ADMIN / CUSTOMER SERVICE REP As our Admin / Customer Service Rep, you are the "

go-to" person at our company. A lot of information flows through our office, and you make sure that is accessible.

Employees and clients alike depend on you for accurate information as well as exceptional customer service! You spend much of your time answering phones, scheduling with customers, dispatching technicians, entering work orders, preparing billing, and handling collections. Using your amazing organizational skills, you keep everything running smoothly and efficiently. You also provide fantastic customer service as you communicate with clients by phone, by email, and in person. With pride, you keep the office clean and organized. You enjoy keeping busy with a variety of tasks throughout the day and get great satisfaction out of ensuring that the administrative side of HVAC work is taken care of accurately and on-time!

QUALIFICATIONS FOR AN ADMIN / CUSTOMER SERVICE REP Strong knowledge of Microsoft Word, Excel, and Google Docs Efficient and accurate data entry skills CSR or office experience Two years of CSR and office experience are preferred but multiple factors will be taken into consideration. Do you thrive in a fast-paced work environment? Are you dependable, responsible, and reliable? Do you have a strong work ethic? Are you team-oriented but also able to work well independently?

Do you have excellent verbal and written communication skills? Can you maintain a professional image and demeanor at all times? Are you organized and able to effectively prioritize multiple tasks? If so, then you might just be perfect for this Admin / Customer Service Rep position! READY TO JOIN OUR HVAC OFFICE TEAM? If you feel that you would be right for this administrative CSR job, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32207

Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.