Location: New Orleans, LA
Company: Nola Management
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Level Marine Field Technician : #1. 5+ years experience. Working with marine large bore diesel engines is a plus. #2. Strong MTU experience. #3. Experience with MTU MCS/RCS electronics. Responsibilities of the Journey Level Marine Field Technician : Determine unit condition by conducting inspections & diagnostic tests, identifying deficiencies.
Complete engine overhauls as well as other repairs identified during the diagnostic process. Verify performance by conducting sea trials and making necessary adjustments as needed. Contains costs by using warranty; evaluating service & parts options. Maintains engine and vessel records with an accurate documentation of service and repairs. Maintain
a safe & organized work environment. Accepts ownership for accomplishing new & different requests; explores value add opportunities. Performs MTU engine commissioning trials.
Communicate while on site with customers in a professional manner. Performs other duties as assigned. Provide guidance, assistance and training to apprentice marine technicians as needed. Requirements for the Journey Level Marine Field Technician : Knowledge, Skills and Abilities: Strong laptop/PC skills. Excellent analytical and problem-solving skills. Ability to visually diagnose mechanical issues. Ability to read service and repair manuals, operating instructions and work orders. Ability to perform repairs in
a timely fashion. Fluent with electrical multi-meters. Thorough understanding of diesel engine electronic controls.
Strong verbal and written communications skills, with proven ability to clearly communicate with technical support, sales and management. Ability to work well independently as well as part of a team. Experience/Education Requirements: High School Diploma or equivalent. Technical schooling is a plus. 5+ years experience. Working with marine large bore diesel engines is a plus. Strong MTU experience. Experience with MTU MCS/RCS electronics. Experience with Diasys software is a plus. Other Key Requirements: 100% onsite, in-office role. No sponsorships or visa holders.
No Corp-to-Corp. Frequent travel within an assigned territory or area (AOR). May include travel outside of assigned region, including international. Valid, unrestricted drivers license and insurable. Own set of mechanics tools. Transportation Worker Identification Credential (TWIC) card is a plus. Complete company provided manufacture training online and in person. Benefits of the Journey Level Marine Field Technician : Health insurance 15 Paid Time Off (" PTO" ) days 9 Paid Holiday's Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Accidental Death & Dismemberment Insurance 401(k) matching Referral Program Flexible Spending Account (medical and dependent care) Health Savings Account Critical Illness Hospital Indemnity Accident Parental Leave Pay Bereavement Pay Jury Duty Pay Professional Development Assistance Employee Assistance Program.
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