Location: Monroe Township, NJ
Company: Alpha Ascension
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Programs Job Summary: This position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.
Requirements: Bachelor’s Degree and 3-5 years of experience preferably in similar or related field. Experience exceeding 5+ years in customer service leadership role will be considered in leu of a degree. Previous customer service leadership experience with proven growth and demonstrated success Manufacturing experience strongly preferred B2B experience/Account
management required Intermediate excel skills – pivot tables, VLOOKUP’s, data visualization SAP preferred but demonstrated competency in other ERP systems will be considered Entrepreneurial/self-starter– someone who can step in and drive efficiency and process improvement across the order management process Experience with lean manufacturing practices, AR/AP accounting, forecasting, and sales order processes Detail oriented with strong analytical skills; Ability to multi-task well in a fast-paced environment Exceptional customer service skills in handling issues in both the interest of the customer and Mauser Duties & Responsibilities: Investigates and resolves any customer issues i.
e. delayed backorders & performs root cause analysis to make improvements with cross-functional teams.
Leads, trains, and develops a team of high performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company information. Builds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends; troubleshoots supplier/customer satisfaction ratings. Reviews, analyzes and executes replenishment planning for assigned product categories; manages purchase orders to support inventory plan & expedites orders based on customer demands/forecasts.
Supports inventory strategies and policies by maintaining and auditing system data for assigned product lines i. e. customer product and pallet return process, customer credits and short pays. Provides input to operations team to help facilitate production and shipping schedules to meet requirements. Communicates changes that may negatively impact customers to sales/plant leadership. Reduces slow moving inventory (SLOB) by determining the supplies and materials needed for customer orders and manages process of expediting sales orders into shipments during incentive programs. Analyzes ordering patterns and sales data to aid in production and sales forecasting, communicates to plant leadership as necessary.
Performs other duties as assigned. About Us: Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team. At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us! For immediate consideration, apply now! For more details: jobs-search. org/finance_cranbury-c439187/customer-service-inside-sales-manager-cranbury_i1970185655
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
products online and have a full time career with an up and coming organization. Must Have: -Strong desire to succeed -Learn as you go and learn quickly in a fast paced environment -Work well with others -Basic Internet and some Computer skills -The ability to follow detailed instructions We are looking for serious workers only.
Please be ready for a phone interview. Call 347-512-xyz X or our 24hr line 347-626-xyz X Compensation: $22.50-$48+/HR
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
