Customer Service Agent | Providence, RI

Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.

Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.

credit unions in Rhode Island, yet still maintain our community-driven values. Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named " Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of " Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities

for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, submit an application today! ABOUT THE ROLE: Under general supervision, but following established policies and procedures, performs a broad-range of member service (non-teller) activities in person and/or via phone, mail, e-mail, fax and on-line services. Delivers exceptional customer service, aligned with

the Credit Union's core values and mission statement. Meet all established sales and service goals.

Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists member complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans. Cross-sells Credit Union products and services. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. MAJOR RESPONSIBILITIES ( in descending order of importance ) A.

Member Services 1. Processes all member service transactions in person and/or via phone, mail, fax and on-line services to include deposits, check withdrawals, account transfers and address changes. Replies to member correspondence by form letter regarding transactions affecting their accounts. 2. Gives prompt efficient and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM/Visa check card, Certificate/IRA/Money Markets. May place stop payment on checks, provide copies of cancelled checks and/or order checks.

Processes wire transfer requests and forwards to appropriate person for transmission, faxes documents, etc. Assists members with payroll and direct deposit questions and establishes payroll distributions. 3. Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc. 4. Utilizes tact and experienced based knowledge to research and resolve member inquiries explaining specific policies, procedures, products and/or services.

Represents the Credit Union in a professional manner while maintaining positive member relations. 1. Provides accurate information to members regarding Credit Union services, products, policies and procedures. Analyzes member accounts in order to provide better services and deepen relationships. Cross sells and services members. Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals. Coordinates with other CU departments as necessary.

Refers members to departments/personnel providing specialized services as necessary. 5. Perform other member services, operational, loan processing/interviewing and/or administrative duties as assigned by the Assistant Manager or Branch Manager. Loan Interviewing/Processing 1. Receives new applications; organizes loan packages, ensures all documentation is present. Decisions loans and or forwards to Loan Officer in accordance with policies and procedures. 3. Analyzes loan decisions, contacts the member to notify them of the decision made, and discusses payments and terms. Sets up the loan to be disbursed.

Faxes or mails all necessary loan documents to be signed, ensuring incoming applications are maintained. Closes loans, disburses checks, or deposits money as necessary. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. AA degree in related are preferred. Experience / Skills/Knowledge : 1. Minimum 2 to 4 years previous MSR and/or Loan processing/interviewing and sales experience in a financial institution. 2. Demonstrated knowledge of CU products, services, policies, procedures and regulations. Previous telephone sales experience and ability to meet pre-established sales goals.

3. Must possess a strong service orientation. Able to manage multiple projects/priorities simultaneously 4. Excellent verbal, written, telephone and interpersonal communication skills. 5. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. 6. Excellent organizational, analytical and problem-solving skills. 7. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Ability to lift a minimum of 25 lbs. Some travel required.

GENERAL DESCRIPTION: In terms of physical requirements, this position requires work best described as: Sedentary Light Medium Heavy Very Heavy PHYSICAL TASKS: Standing/Walking Frequent Sitting--Continuous Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). Continuous Reading Ability to receive information through fax, e-mail. And text messages Continuous AUDIO / VISUAL: Requires vision to perform work dealing with data and figures and computer screens.

Continuous PSYCHOLOGICAL/MENTAL DEMANDS: Responds positively and productively to stressful internal (employee)/situations. - Continuous Assists others to work harmoniously and effectively as part of a work team. Continuous Job Posted by Applicant Pro

partners Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents Troubleshoot and assist customers and channel partners Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units PDN-9ae7d858-e948-4a2e-8080-96498769cee8