Director of IT Help Desk & Campus Operations | Milwaukee, WI

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.

Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.

Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.

excellence award! Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees.

You owe it to yourself to find out what Ahern has to offer! How you will contribute: This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining

and answering questions regarding Maintenance Contracts. In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers.

This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week. What you need to qualify: As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field

labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills.

In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate’s degree in an applicable program is preferred. Prior experience working with Microsoft Office is required. What's in it for you? Ahern has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match.

Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible/remote work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work! Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.