Event Customer Support Agent2 | Sioux Falls, SD

and your family with Delta Airlines Competitive pay with daily access to earned wages Paid holidays and paid time off 401k company match upon eligibility Exclusive discounts and additional wellness programs Essential Functions / Key Responsibilities Supervises and coordinates daily activities of employees to ensure safe and effective operations.

Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift

rotations. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning any problems or issues. Schedules and conducts shift meetings. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. Performs job duties of assigned shift (i. e. Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair

assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.

). Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites Must be a local (in-state) resident. Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete SIDA training to obtain airport authority identification security.

Experience 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities Excellent customer service skills. Strong work ethic. Ability to work in a team oriented environment. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education High School diploma or GED. Experience 4+ years of relevant experience. Relevant supervisory experience.

Knowledge, Skills & Abilities Able to communicate information and instructions verbally and/or via radio equipment. Able to communicate effectively in a professional manner. Strong leadership qualities and ability to create a passionate and efficient workforce. Able to effectively resolve employee conflicts. Ability to apply creative solutions that have a positive impact on results. Working Conditions Work Schedule You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow! ) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

Must be able to work in cramped or high places. Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities Supervise team of Customer Service Agents and Leads. Legal Unifi is an Equal Opportunity Employer. " Unifi Aviation LLC. is committed to equal opportunity employment regardless of race, color, ancestry, religion, interaction, national, origin, interactionual orientation, age, citizenship, marital status, disability or veteran status. "

or replace. Position works independently and has frequent customer contact. May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places.

Position may require moving vending machines weighing 800-xyz X pounds. PRIMARY ACCOUNTABILITIES: Repair and perform preventative maintenance on marketing equipment Unload and reload with products as necessary Educate customers on basic equipment repair and upkeep procedures Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding

drains for units with ice. For box syrup, build racks and connect lines Fill installed equipment and adjust to proper mixture Prioritize and schedule service and PM calls to meet customer service windows Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry) Collect accurate and complete equipment and customer information Remove old parts and replace with new parts Maintain parts inventory on service truck Establish positive relationship with contacts at service calls After each call, complete paperwork on job and call in paperwork every two hours Transport miscellaneous items (e.

g. compressors for repair/scrap,

cardboard for recycle, etc. ) Regular, reliable, predictable attendance BASIC QUALIFICATIONS: 18 years or older 21 years or older if CDL Required Valid CDL license (if applicable) Pass DOT Physical and DOT Road-test Adhere to DOT Regulations Senior technician requires certification in refrigeration Must be able to pass refrigeration certification Type I/Type II practices (if applicable)HELPFUL EXPERIENCE: Working with mechanical systems (e.

g. knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.

) Serving customers (e. g. resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc. ) Working with basic refrigeration systems (e. g. understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc. ) Working with electrical systems (e. g. understanding flow, wiring, outlets, etc. ) Working with plumbing (e. g. working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc. ) Generating and setting work schedules (e. g. determining priority of work, building work schedules, etc.

) Equipment installation (e. g. HVAC, refrigeration, auto, copiers, fountain products, etc. )Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. > All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status, or disability status.

Pepsi Co is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / interactionual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View Pepsi Co EEO Policy. Please view our Pay Transparency Statement

Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.

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