Location: Silver Spring, MD
Company: Magadia Consulting
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Center, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction. Job responsibilities: Able to oversee a work from home team navigating multiple technologies to support a Call Center environment - Are very comfortable with leading and managing in a metrics-driven environment Demonstrate resiliency and extreme adaptability in a fast-paced environment Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome - Empower teams to take ownership of each customer interaction while treating
customers with respect and responding with empathy Resolve customer escalations and document account activities thoroughly and concisely Lead by example through demonstrating personal excellence including punctuality, integrity, and accountability Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist - Encourage teams to think critically and exercise independent judgement Make final decisions on behalf of our customers quickly and effectively when required - Enforce and abide by all applicable regulatory and department practices and procedures Required qualifications, capabilities, and skills: Home Location resides
within approximately 15 miles radius of the JPMC Mondawmin Community Center, 2415 Liberty Heights Ave, Baltimore, MD, 21215 Safe and noise free work environment in your residence High School diploma/GED required Must be willing to work in an environment that requires 100% phone-based customer interaction Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face 3+ years working in a call center position; certification and or training Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment Preferred qualifications, capabilities, and skills: 5+ years of management experience; demonstrated ability to develop, manage, coach, and motivate teams preferred Work Schedule: Work schedules will vary.
Candidates must be willing to work schedules during our operating hours (6:00am to 11:00pm), which include evenings, weekends, and holidays. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
systems, fire extinguishers, and kitchen hood/duct systems. We have an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the region. Our company is continually growing through its internal sales and marketing activities, strong reputation, and business acquisitions.
About The Opportunity Guardian is looking to hire a Service Coordinator / Dispatcher. This is a very important and essential role in our company and the ideal candidate will have to be very well organized, goal oriented and have excellent communication skills. Main Duties Continually call on customer data base to schedule inspections, repairs and emergency
services Obtain and enter necessary information from customers for inspections Develop daily routes by geographic area for 9 to 10 technicians to meet revenue goals Qualifications Experience in fast paced dispatcher environment preferred.
Excellent verbal, written and customer service skills. Prior experience in a commercial services company preferred. Thorough knowledge of general office procedures and equipment. Have analytical and problem solving skills. Enjoy interaction with customers. Benefits 401K with a company match Medical, Dental and Vision Insurance Company paid Short Term Disability Company paid Long Term Disability Company paid Life and AD&D insurance Pre-tax FSA accounts
for health and dependent care Aflac Vacation and Personal time Paid holidays Tuition Reimbursement No phone calls please.
Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, interactionual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. #Rockville #Maryland #Route Coordinator #Scheduling Coordinator
our Agents' time and capabilities, and reward them with GREAT incentives/trips! 5. We provide a winning combo of products and service; that combo means we intend to GROW! 6. We focus on Quality, Not Quantity! Enjoy your Career, Enjoy Helping Others, & Enjoy your life by making someone else's a little bit better!
Make a difference by helping others Customize your career to your life with balance Enjoy recognition and awards Grow your financial portfolio with unlimited income potential For more information and to set up an interview, call Sarah Davis @ 443-394-xyz X x 103 or email @ xyz X@
