Technology Services - IT Support Tech (NFWS) | Phoenix, AZ

Detailed Information

  • Location: Phoenix, AZ

  • Company: Grand Canyon Education

assistance to assist the IT Help Desk department. Primary Responsibilities: Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment. Educate staff on proper use of hardware and software.

Perform upgrades and maintenance on systems to ensure optimal performance. Identify and escalate requests/incidents, track and route them appropriately. Log all interactions with end users documenting issues, troubleshooting steps, and resolution. Equipment Used and Responsibility: Lenovo laptops Macs (supported, but not used as primary equipment) Peripherals (e. g. keyboards, mice, monitors, printers)

Audio-Visual (AV) equipment Qualifications: Previous technical and customer service experience helpful. Working knowledge of Windows 10 and Microsoft Office 365 helpful.

Be able to type 40 wpm. Ability to learn quickly. May be asked to work in different locations (transportation helpful). Experience/Education: Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: Enrolled at GCU as a full-time student in a bachelor's program or master's program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic

(SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements.

Physical Requirements: Sitting: 6-7 hours a day Standing: 1-2 hours a day Walking: 1-2 hours a day Lifting: Occasionally Carrying: Occasionally Pushing: Occasionally Bending: Occasionally Squatting: Occasionally Kneeling: Occasionally Climbing: Occasionally Reaching: Occasionally Grasping: Occasionally Fine Eye to Hand Coordination: Continuously Driving: Occasionally Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2024 Number Of Openings: 20

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