Technical Service Specialist - Decatur, IL | Decatur, IL

Detailed Information

  • Location: Decatur, IL

  • Company: ADM

position reports to the Sr. Technical Services Manager/Customer Quality Manager for North American Oilseeds Essential Job Functions: Customer, Commercial and Product Support Standard customer document requests Full document support for Oilseeds Enterprise, Cross BU and Key accounts Support sales/commercial efforts for onboarding new customers NDA, Certificate of Insurance and USMCA management Audit report management and distribution Customer visit and audit facilitation Customer portals for Enterprise, Cross BU and Key accounts Manage Trace Gains connections/documentation updates Invoice cancel and re-issues for returns and complaints Load waiver and Top Load Agreement management Collaborate

with Center of Excellence business units on standardizing processes Field COA requests Provide a weekly high level Technical Services Rundown for leadership Forward customer complaint communications to Technical Service Managers Standard, Regulatory and Non-Standard document creation, review and maintenance in Policy Tech Back up to Glycol and Crush Technical Services Managers for document requests Familiarity with Oilseeds product manufacturing, processes and programs Initiate Safety Data Sheet updates Participation is Quarterly Technical Service and Customer Quality Meetings Salesforce Utilization Document all full and partial returns Determine cost of returns Provide monthly Salesforce commercial

& production reports Enter document requests Transportation & Terminals Carrier delivery communication Trans loading & Gulf Terminal support Carrier QA Support Truck / Rail car rejection coordination Job Qualifications: Preferred 4 year degree or equivalent 5 year Oilseeds product line experience in a food manufacturing, tech services or laboratory environment.

Excellent written and verbal communication skills a must. Ability to communicate and interact with all levels of the organization, including senior management, customers, and regulatory officials as needed. Proficiency in Microsoft programs, Policy Tech and Limda systems preferred.

Eagerness to learn new systems as North American Oilseeds progresses through 1ADM standardizations. Working Conditions: Employees in this position working at the Decatur NA Headquarters location or working within a facility may be an option if approved. Exposure or may be to various potential chemical and food allergens due to the nature of our business and the requirements of the job if they are present in a manufacturing location while support operations. If there is any reason such exposure would interfere with your ability to perform this role or work at the location, please notify the hiring manager.

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a pre-employment drug screen and a background check. REF:78357BR " AJCIND"

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