Field Technical Support | Buffalo Grove, IL

Detailed Information

  • Location: Lake Forest, IL

  • Company: Bcforward

ahead of a confirmed start date. Expected Duration: 12 Months Contract to Hire. Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT], Pay Range: $28/hr. on W2 - $30/hr. on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.

g. benefits, paid time off, per diem, etc. ). Job Description: Must Have : standard break/fix and networking experience Onsite role requirement Job Description Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis

of technical products, systems, and/or software for engineering support. Job Description Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. Assists in instructing customers in the operation and maintenance of systems/equipment. Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling. Performs testing of the final product and works with the client's engineers

to assure that the product performs as planned. Basic Qualifications High school diploma or G.

E. D. Three or more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Experience working with process and/or system design concepts Experience working with appropriate programming languages, operating systems and software Other Qualifications Interpersonal skills to work with customers and other unit personnel Analytical and problem solving skills Communication skills Time management and organizational skills Ability to resolve non-complex hardware and equipment problems Must have some networking experience for eyes and hands.

Work Environment Office environment May require weekend work May require shift work Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 216243 when responding to this ad.

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