Location: Orlando, FL
Company: Andor Health
use of diagnostics and help request tracking tools as well as hands-on investigation and solution development. The application support specialist works within Andor Health’s information technology (IT) department to help end users with the operation and functionality of software applications purchased.
This specialist will work with individual end users or corporate accounts in professional applications. This often involves heavy telephone traffic, although the specialist may be assisting customers through emails and messaging as well. It is of utmost importance that the specialist has extensive knowledge of the applications he or she supports. Product certification will be provided via
regular examinations that backss application knowledge. Scripted steps to application support including execution and documentation of these steps with each support ticket is expected of this role.
In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs. Position Responsibilities: Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner Document all relevant end user identification information and clear articulation of problem or issue Build rapport and elicit problem details from client end users
Prioritize and schedule issues for resolution. Escalate issues (when required) to the appropriate experience level of technician Record, track and document all requests through problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic methodologies to aid in problem resolution Perform post-resolution follow-ups to ensure client satisfaction Develop help sheets and knowledge base documents for end users as appropriate Manage internal ticket system to identify reoccurring issues and escalate as appropriate Basic Qualifications: Associates degree and/or 3-4 years work experience in an application support position Knowledge of basic computer hardware/software Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong documentation skills Knowledge of MS SQL Ability to present ideas in concise, user-friendly language Preferred Qualifications: Experience in healthcare industry Experience with ticketing system(s) Experience with mobile applications EMR integration experience is a plus Experience analyzing application logs is a plus Experience in Microsoft Office applications including Excel and Outlook Working arrangements Hours required to complete projects/assignments The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.
Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position. At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe.
Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, interaction, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, interactionual orientation, or gender identity or expression or any other legally protected category.
Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO Law Poster and Supplement
Computer/Software Jobs encompass various roles focused on developing, maintaining, and improving computer systems and applications. These positions include software developers, system analysts, network architects, database administrators, and more. Key characteristics of these jobs are problem-solving, creativity, and continuous learning to keep up with rapidly evolving technologies. They often require proficiency in programming languages, tools, and methodologies. Additionally, such roles are known for collaborative work environments, the potential to work remotely, and the emphasis on logical thinking and attention to detail.
over 3,000 employees are all united by one mission: For the People. REMOTE OPPORTUNITY To support our vision in driving technological advances, we are seeking an IT Project Manager who will lead a variety of projects with significant scope and impact supporting several different areas of the business.
This individual will work closely with various teams to deliver value to the business, meeting the scope, budget, and timeline of all designated projects. This includes coordination of all deliverables and communication across the entire IT organization. The IT Project Manager will ensure all projects are completed according to the defined scope and mutually agreed upon timelines of the
executive sponsor and in accordance with policies and procedures. Responsibilities: Manage assigned Initiatives from project planning to project close-out, ensuring that all activities, including process design and modifications, process automation/system enhancement requirements definition and development, methods & procedures development and modifications, testing, training, communications, deployment, business value realization monitoring, hand-off to business-as-usual operations, and project close-out are effectively and efficiently coordinated and completed on time and within defined scope and budget.
Develop, manage, and deliver multiple IT projects from beginning to end, including
project scope, timeline, capacity planning, resource allocation, and project execution.
Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team. Prepare weekly reports and briefings on program status, policies, and procedures, in support of acquisition program milestones Define and collect metrics to provide project progression to Senior Management and C-level Executives Cooperate with all stakeholders and work closely with all levels of the organization to determine solutions. Cultivate and maintain strong relationships with project teams and business partners.
Ensure accurate and complete files and artifacts are maintained for projects and appropriate close-out documents are distributed in a timely manner in accordance with corporate and customer standards. Communicating to the Initiative Sponsor, Champion and Program Manager and bring awareness of issues that will impact project completion timeline, scope, or cost. Pro-actively seek to identify and communicate any schedule and budget risks. Review and improve process steps as needed by the project. Requirements: Bachelor's degree in computer science, management information systems or business administration or the equivalent combination of education, training, or related work experience.
Project Management Institute PMP certification is preferred. 5+ years of Project Management experience. Experience with software or hardware implementations is preferred. Must be able to manage multiple large-scale programs and projects across the full project lifecycle. Experience working in a large organization and ability to work across diverse remote teams and build effective relationships. Ability to work in a fast-paced, ambiguous environment and prioritize and manage multiple responsibilities.
Strong experience with IT infrastructure and architecture; knowledge of Security, Service Desk, and Network concepts is preferred Exposure to Freshservice is preferred. Technical problem-solving aptitude and diagnostic ability. Ability to thrive in a dynamic and rapidly evolving working environment. Excellent written and oral communication skills, ability to present concise reports and recommendations. Excellent planning and organization ability. Excellent time management skills and understanding the value of a baseline. Demonstrable business acumen and critical thinking skills.
Nice to have: Familiarity with construction projects; construction/office planning, or office build-out. Familiarity with multi-discipline construction activities such as: o Basic Site safety awareness o Permit and Certificate of Occupancy completion requirements o Ability to read build-out plans, spot errors, and solve problems o Low voltage placement and installation o Commercial signage o Computer and wireless installations o Commercial construction or engineering support #LI-MB1 Benefits Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful.
This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays. Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Privacy Policy Here is a link to Morgan & Morgan's privacy policy.
software fixes, improvements, components, and/or new integrations and applications of moderate to high complexity. This would be done using modern software development paradigms (e. g. CI/CD, agile, product, cloud). The right candidate will have experience with Supply Chain suites (Oracle Retail or Symphony Retail AI GOLD).
The role provides technical guidance and acts as a point of escalation and technical expert. Primary Responsibilities 1. Is responsible for the design and development of software fixes, improvements, and/or new software systems and applications. 2. For assigned work drives development of components through their work and that of the team on projects, major fixes using
new or existing technologies 3. Develops technical solutions that meet specifications and provide positive impact on future developments. 4. Designs and develops specifications for assigned components, projects or fixes.
5. Reviews and writes code that meets quality gates. 6. Writes and performs unit and functional tests. 7. Owns programming, testing and debugging of applications or fixes to existing applications. 8. Creates protocols, documentation and tools for installation and maintenance. 9. Participates in setting the architectural direction for software development projects. 10. Designs specific components for assigned projects, developing specifications for each. 11. Designs, develops,
creates and maintains technical components and templates.
12. Full stack developer, comfortable with front-end development, back-end development and integration between large scale ERP systems. Owns end-to-end troubleshooting. 13. Interacts and coordinates work with other technical groups in the organization. 14. Performs level 3 troubleshooting and review of issues. 15. Serves as a high level technical resource and " go-to" person for less experienced developers, providing technical guidance and oversight. 16. Coordinates team members in finding root-cause of problems and issue resolution. 17. Recommends improvements to processes, technology, and interfaces that improve the effectiveness of the team.
Basic Qualifications: SUPPLY CHAIN MGMT EXPERIENCE INCLUDING LOGISTICS, WMS, INVENTORY MGMT , PURCHASING, ETC. --- Bachelor's degree in computer science or similar field or related work experience. --- Seven years of progressively related experience in design, development, and implementation of highly scalable, high-volume software systems and components, client-facing web applications, and interfaces between Supply Chain ERP systems. Significant knowledge/experience in relevant technologies, such as: --- Java/Spring Batch --- PL/SQL development (Oracle DB) --- Development Tools (Eclipse, Git, CI/CD, Maven, Jenkins) --- JSON Messaging --- Web Services (SOAP & REST) --- Cloud platforms (AWS, GCP) --- Software Performance Optimization (memory, CPU, scaling, etc.) Soft Skills & Other Requirements: --- Excellent written & verbal communication skills.
--- Detail-oriented, self-organized, delivers quality and capable of tracking multiple pieces of work simultaneously. --- Mentoring and guidance skills --- Ability to handle virtual teams and work with resources in multiple sites (onsite, offshore, near shore) --- Excellent time management skills Preferred Qualifications: --- Oracle DB --- Mongo DB --- Experience with Supply Chain Suites (e.
g. Oracle Retail, SRAI GOLD) or other large ERP such as SAP, etc. --- Experience developing UI screens with Oracle's APEX Technology --- Experience developing with Angular JS/Node JS --- Experience with Flutter Required Education: Bachelor's or Equivalent
to complex problems. The Alter Omnia (ALTER) group at ARA's office in Orlando, Florida is looking for dedicated, hard-working software engineers to work in the challenging area of modeling & simulation (M&S). Members of this group are regularly challenged to learn new frameworks and technologies to achieve the best solution for our customers.
Orlando is the unsurpassed center of innovation and development for M&S in the defense contracting industry. In 2022, Bloomberg named ARA as one of the top 200 federal industry leaders. Our Alter Omnia group focuses on integrating open source and government off the shelf tools into cohesive deployable systems for our military planners and operators.
This includes developing data manipulation flows in open source job scheduling systems such as Argo and Jenkins to convert map data into formats ready to use by operators and analysts.
These map products are often used as real-world game level environments for the latest in military training simulators written in Unreal Engine. A job with ARA's Alter Omnia group means a hybrid (remote and office) work schedule within an agile team environment, working on one or more M&S projects. Projects are diverse in their technology requirements (different languages, frameworks, etc. ), team size, and duration. They all center around challenging tool and algorithm development for our government and
military customers and industry partners. Projects can also be collaborative efforts with other groups and divisions of ARA, giving you broad exposure to other exciting science and engineering work happening around the company.
Senior Software Engineer Requirements: Candidates selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information BS (or higher) in Computer Science or a similar discipline (Computer Engineering, Physics, Math, Electrical Engineering, etc. ) along with 8-10 years of relevant work experience. Note: If the degree isn’t in Computer Science, experience using and knowledge of computer science concepts must be clearly demonstrated.
Equivalent professional experience (13+ years) will be considered for talented candidates without a degree Ability to quickly understand existing code and enhance and build on an existing architecture Strong math skills and a solid understanding of algorithm design and optimization Demonstrated ability to work both autonomously as well as with large and small teams of programmers Understanding of basic Docker concepts including + Dockerfile generation + Port forwarding + Local volume mounting + Docker-Compose Python familiarity Linux operating system familiarity Senior Software Engineer Preference to applicants with one or more of the following: C/C++ and/or Rust Kubernetes deployment Familiarity with geospatial data formats and world coordinate systems.
Significant on the job training will be provided if unfamiliar with geospatial concepts/conventions. Understanding of basic networking for multi-service applications Experience with network communications, especially REST Who is ARA? Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company.
We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,042 employee owners and continues to grow rapidly. Together, our offices throughout the U. S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience.
Employee ownership ensures you have a voice with what happens in the company. We are also very proud of our Women’s Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments. To find out more about what the Intelligence, Surveillance & Reconnaissance Division has to offer, visit our website at: /benefits/ Experience Required 8 - 10 years: Relevant Work Experience Education Preferred Bachelors or better in Computer Science or related field Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
