Principal Site Reliability Engineer - Technical Duty Officer | San Jose, CA

Detailed Information

  • Location: San Jose, CA

  • Company: Zscaler

mitigating problems within customer environments across the globe Ensure focused leadership, effective coordination, and streamlined decision-making during critical incidents with multiple teams engaged Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.

Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues Work closely with product teams to ensure we thoroughly analyze failures

and apply holistic learnings to fail faster, fail smaller, and fail less often in the future Ensure new services and iterations of existing services are built for reliability, scalability and ease of operations Champion SRE principles and practices within Engineering Department Participate and/or lead projects from intake to closure Qualifications Strong communication and interpersonal skills Decisiveness and ability to make sound judgments under pressure Problem-solving and analytical skills Experience in being able to effectively lead a team of cross-functional engineers Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability Customer-first

attitude and focus on providing best-in-class service for customers Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.

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