Location: San Francisco, CA
Company: Pendo
as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support. Responsibilities (what you'll do): Answer customer questions through our support queue Be the voice of the customer to the Product and Engineering organizations Prepare and provide recommended product best practices Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds Take ownership of pushing cases to resolution including working with developers Qualifications (your experience): Highly empathetic and passionate about helping others
at a moment's notice Coder or tinker-er (professionally or hobby) Reliable and active team member Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge Conversationally fluent in spoken English and written English 1+ year of professional experience in Java Script, HTML, CSS and/or Mobile Development 1+ year of professional experience working in a team setting BS in computer science, similar field of study, or similar commitment to technology Pendo Description: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way
to understand and attack what truly drives product success.
Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Compensation Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The salary range for this role to be performed in San Francisco, CA is USD$80,000 - USD$100,000.
Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. #LI-SC1 #J-18808-Ljbffr
across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Note: By applying to Full Stack Software Engineer, Back End Focus posting, recruiters and hiring managers across the organization hiring Software Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Salesforce has immediate opportunities for very
versatile Software Engineers at all levels who want their lines of code to have significant and measurable positive impact for users, the company's bottom line and the industry.
You will be working with a group of outstanding engineers to build the breakthrough features our customers will love, embrace and use while keeping our trusted platform stable and scalable. The software engineer role at Salesforce encompasses architecture, system design, implementation, and testing to ensure we build products right and release them with high quality. From Sales Cloud to Marketing Cloud from Io T to Analytics, we have many opportunities available across various applications and platforms. Submit
your resume here, and you will be considered for relevant openings across our engineering teams.
Your Impact: Architect, design, implement, test and deliver highly scalable products Master our development process, culture and code base, then improve it Operate effectively in the hybrid engineering model where engineers are encouraged to be able to craft and implement the vital work to ensure quality in their own code as well as other specialists' Mentor others in development technologies, tools, and processes Present your own designs to internal/external groups and review designs of others Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics.
Participate in the team's on-call rotation to address sophisticated problems in real-time and keep services operational and highly available Required skills: A related technical degree required 4+ years of professional software development experience depending on level Deep knowledge of object oriented programming and experience with at least one object oriented programming language (Java, Javascript, C++, C#, Ruby, Python) High proficiency in at least one high-level programming language and web framework (Node JS, Express, Hapi, etc.
) Validated understanding of web technologies, such as Java Script, CSS, HTML5, XML, Java Script, JSON, and/or Ajax Shown understanding of Database technologies such as SQL, PL/SQL and relational database schema design Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium Excellent interpersonal skills Preferred Skills: Experience building highly scalable web applications Experience with Agile software development and test-driven development Bachelor's degree in Computer Science or equivalent field Track record of being a top performer in current and past roles Benefits & Perks Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Salesforce Information Check out our Salesforce Engineering Site. IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $99,800 to $280,200.
For California-based roles, the base salary hiring range for this position is $108,800 to $305,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:Requisition #: JR210031pca3lyuhf
the Age of Adoption; the transition between research and innovation into a world where companies across the economy are furiously adopting sustainable, healthy equitable solutions. We celebrate differences among our staff and encourage everyone to be their authentic selves.
We are proud to be an equal opportunity employer and remain committed to fostering a diverse, inclusive, supportive, and respectful environment where each Ant feels a sense of dignity, belonging, and acceptance. We are hiring a Marketing Technology Supervisor. We are looking for an individual to contribute a fresh perspective and creative ideas to the Antenna community. Antenna's Marketing Technology Supervisor is
responsible for configuring, customizing, and maintaining the CRM/Automation platforms systems (primarily Hubspot, with working knowledge of Pardot, Marketo, and Eloqua a plus) to ensure its efficient functionality and seamless integration with other business processes.
Additionally, they work closely with cross-functional teams to identify opportunities for process improvement, implement data-driven strategies, and leverage the platform's full potential to drive growth and success. The Marketing Technology Supervisor will work closely with a cross-departmental team of individuals to execute multi-channel marketing campaigns on behalf of clients in the clean technology, real estate, innovations,
and healthcare industries. This role sits within the Marketing Technology department and works alongside and, in some cases, manages a team of marketing strategists, other technology specialists, website specialists, and analytics specialists.
SKILLS NEEDED Hub Spot platform proficiency: A strong understanding of Hub Spot's various features, tools, and functionalities is essential. This includes the ability to use Marketing and Sales Hub, with a particular emphasis on Hub Spot's ABM features, and dedicating time to learning Service, CMS, and Ops Hubs. Workflows/marketing automation: Creating and managing efficient workflows while optimizing them to meet specific business goals.
This includes creating triggers, setting up segmentation, and implementing rules to ensure that the right messages are delivered to the right people at the right time. Analytics/dashboard creation: The ability to extract meaningful insights from data helps in making informed decisions and optimizing marketing and sales campaigns. Knowledge of and experience with dashboard creation is key here as well. Data Management: The ability to clean data and maintain data hygiene as well as manage large datasets. This includes an in-depth understanding of custom objects and properties.
Additionally, being able to migrate and sync data between platforms is necessary. Training & implementation: The ability to train and onboard new users is crucial for successful implementation and adoption of the Hub Spot platform. This can include creating standards and guides for the Hub Spot instance. They should be able to troubleshoot issues that arise as well. API & cross-platform integrations: Understanding Application Programming Interfaces (APIs) and how to leverage them in order to integrate Hub Spot with other tools in the tech stack. API knowledge enables data synchronization, ensuring that information flows seamlessly between Hub Spot and other systems.
Working knowledge of 3rd party integration platforms such as Zapier and Leads Bridge. WHAT YOU'LL DO Consulting with clients on Mar Tech strategy, tech stack implementation, CRM management, and marketing automation platform best practices. Collaborating with Strategists to develop strategies and execute marketing tactics that meet client goals and prove ROI. Oversight of up to 3 Mar Tech Specialists including training on Mar Tech tactics and best practices where needed. Monitoring and reporting on ongoing campaigns for the internal team to report back to the client.
Developing and implementing marketing automation workflows to drive lead generation and nurturing campaigns. Publishing content onto clients' websites in a timely and efficient manner, including blog posts, landing pages, and downloadable assets. Supporting the account team in the onboarding process for new clients, including conducting research and developing client-specific strategies. Monitoring website traffic and key performance metrics to identify opportunities for improvement and optimize conversion rates through A/B testing.
Providing support to account teams in client communications, including responding to inquiries and managing client expectations. Create and manage landing pages, forms, workflows, email campaigns, including the template designs (emails & landing pages), calls-to-action etc within the Hub Spot platform. Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc). Measure results and optimize lead nurturing workflows for these segments to convert leads into customers. Work to minimize list decay and unsubscribes while increasing the productivity of email sends.
Establish and maintain scalable processes that ensure best practices in campaign and lead management. Analytical skills suitable to campaign measurement and knowledge of key marketing campaign metrics. REQUIREMENTS 4-5 years of experience in marketing, communications, PR, Social Media, or related fields (internships included) Demonstrated ability to effectively and clearly communicate with internal team members and external stakeholders - both verbal and written Understanding of marketing principles and willingness to learn marketing technology such as Hub Spot, Salesforce, Pardot (Marketing Cloud), or Marketo Proven ability to hit deadlines and manage multiple projects at once with varying timelines Strong understanding of social media advertising platforms - particularly Linked In Ability to think strategically and consult with clients to develop strategies that make the best use of their marketing tech stacks.
WHAT WE LOOK FOR Collaborative, proactive, and persistent mindset. Curious nature and the desire to challenge the status quo. Passion for Antenna's sectors and a determination to make an impact. Drive to deliver an invaluable client service experience.
Desire to leverage innovative technology to drive impact for our clients and optimize the delivery of great work. WHAT WE OFFER Competitive salary, comprehensive benefits, and matching 401K. Time off is required. We want our ants to rest, relax, and recharge, so we offer a tiered PTO system-based tenure at the agency with 18 PTO days to start and Winter Recess. We value and celebrate diversity. Our staff come from different backgrounds, and we honor their various religious and cultural observances by offering Floating Holidays and Heritage Month celebrations. Early Fridays are for all year round.
Summer Fridays are great, which is why we extend them throughout the year. Service is in our DNA. We offer a paid day off every year to volunteer with an organization that is meaningful to you. Tenure is valued and rewarded. In addition to tiered PTO and professional development stipends based on tenure, we offer Sabbatical Leave to our seasoned Ants. We invest in our Growth-Stage Ants. We connect Ants with Mentors/Allies other practices for guidance, advice, friendship, and networking. We were hybrid before it was cool. We've always believed in balance and have offered a hybrid office schedule well before the COVID-19 pandemic.
Growth is the key to our collective success. We offer a yearly Professional Development Stipend, career development, training, and mobility. Connection and relationship building is everything. We offer regular outings, virtual events, Heritage Month celebrations, interest Slack channels and happy hours. Antenna has a mandatory COVID-19 vaccination policy for all employees reporting to any of our offices or attending any Company-sponsored event. The Company requires that all employees be vaccinated against COVID-19, but will provide accommodations as required by law. #J-18808-Ljbffr
the robustness of deployed systems and keep systems running effectively now and in the future through profiling, load testing, failure testing, and monitoring. Build highly available distributed systems for Twilio's Advanced Communications initiatives. Design, develop, deploy, and operate software solutions at scale in collaboration with architects, leads, and engineering and product managers.
Participate in code reviews, prepare thorough documentation of technology decisions and implementations, and drive adoption of software development best practices to maintain a high bar of operational excellence and quality for Twilio systems and services. Telecommuting Permitted. Minimum Requirements:
Masters degree or foreign equivalent in Computer Science, Software Engineering, Information Technology, or related field of study and 3 years of experience as a Software Engineer, or related occupation.
Special Skills:1) Java and Python;2) Postgres, Presto, Kafka, and Apache Spark;3) SQL/No SQL Databases, including RDS, Dynamo DB, and Athena;4) REST API (AWS API Gateway);5) Kubernetes, Docker, and Helm;6) object-oriented analysis and design;7) AWS services, including Lambda, EMR, ECS, Kinesis, ELB, and VPC;8) Apache airflow, Serverless, and Terraform; and9) Snowflake and Redshift; Any suitable combination of education, training and experience is acceptable. Education, experience & criminal background checks will be conducted. Salary Range: $188,320 $247,200 per year. Submit resume with references to: Req. #L22-127249 at:
techniques, security, and agile habits) and drive high-end engineering excellence. Share knowledge and ensure the security, operability, quality, and scalability of teams work. Telecommuting Permitted. Minimum Requirements: Masters degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field.
Special Skills: Experience with modern ML toolkits Tensor Flow, Num Py or Pandas Classical and modern ML approaches to include linear models, recurrent models, convolutional neural networks, and transformer networks Linux systems concepts Java, C#, or other object-oriented programming language Designing RESTful APIAgile development practices AWS or similar cloud services
Experience can be gained through work experience, academic coursework, or scholastic achievement. Any suitable combination of education, training and experience is acceptable.
Education, experience & criminal background checks will be conducted. Salary: $150,834 $194,500 per year. Submit resume with references to: Req. #20-1979 at:
