Location: Jupiter, FL
Company: Deposita, An Allied Universal Company
team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs! Job Description Deposita(TM), an Allied Universal Company, is hiring a Customer Experience Technical Representative.
Retail Cash Solutions is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform
the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills, character, and background.
You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience. Hybrid Opportunity in Jupiter, FL! Full Time, Excellent Benefits, Career Progression Pay Rate: $17.00 hourly ESSENTIAL JOB
DUTIES AND RESPONSIBILITIES: Provide timely, efficient, and professional service to all customers and partners Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices Organize and prioritize outbound calls related to device connectivity and device health.
BASIC QUALIFICATIONS: Formal Education, Licenses, and Certifications Required: Must possess a high school diploma or equivalent Ability to obtain and maintain all necessary state or federal licensing requirements. Type and Length of Specific Experience Required: Must possess a minimum of one (1) year of experience in a technical support role or equivalent experience Work history must demonstrate each of the following: A strong understanding of Customer Service and Customer Relations You are a highly motivated individual with a strong desire to learn The ability to exercise good judgment and decision-making Closing Allied Universal is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, interaction, interactionual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: /offices. Requisition ID 2023-xyzxyz
Computer/Software Jobs encompass a range of professions focused on designing, developing, testing, and maintaining software systems and applications. These positions, such as software developers, engineers, programmers, QA analysts, and system administrators, often require strong analytical skills, proficiency in programming languages, and an understanding of software development methodologies. Key hallmarks of these roles include problem-solving, continuous learning in a rapidly evolving tech landscape, and collaboration with cross-functional teams to deliver functional and user-friendly software solutions.
technical issues at a high level and is self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems; and, works with the Scrum team and Product Owner (Product Line Manager) to create a great collaborative environment.
DUTIES AND RESPONSIBILITIES: Essential Duties: Supports the product development process + Runs sprint planning, release planning, retrospectives and sprint reviews for scrum teams of about 7 members. + Helps the team find the appropriate level of sprint commitment, i. e. helps the team find how many points they should commit to per sprint using relevant velocity data and requirements definition. + Coaches team on agile practices
and encourages adoption by providing the team an environment that fosters Agile methodologies via retrospectives, scrums, sprint planning, etc. + Works with team to ensure requirements are detailed and to properly define and estimate stories.
+ Run daily standup meetings; understand and remove obstacles + Help identify and mitigate risks + Owns the metrics for the team and utilizes data to effectively communicate with stakeholders and team members + Encourages transparency by using tools like JIRA and making information available and transparent to stakeholders. + Continuously improves processes to improve execution + Empowers the team to self-organize Supports the Product Line Manager
(Product Owner) + Assists as needed with backlog maintenance + Assists with internal and external communication, improving transparency, and broadcasting information as appropriate + Assists with prioritization and resolution of defects/bugs + Understands the products and customers to the extent that he/she can perform as an effective backup to the Product Line Manager/Product Owner when necessary Supports the Product Team + Assists team with making appropriate commitments through story selection and task definition + Participates proactively in developing and maintaining team standards, tools, and best practices + Identifies and remove impediments, prevent distractions + Facilitates discussion and conflict resolution + Empowers the team to self-organize Other Duties: Travels as needed for their assigned product line 0 25% of the year as required or as directed by DSS Management.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, Fed RAMP, and NIST 800-53. Additionally, they are required to undergo specific Fed RAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties.
Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training. The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
We are ADEA and ADA compliant. Level: Entry Travel Percentage: Up to 25% Job Location: DSS N Palm Beach - North Palm Beach, FL Job Shift: Day Position Type: Full Time Job Category: Government - Federal Education Level: 4 Year Degree POSITION SUMMARY: The Project Coordinator possesses exceptional facilitation, communication, organizational and time management skills; is self-directing, with the ability to identify priorities and mobilize projects in an orderly fashion to achieve desired results and effectively uses collaboration in driving decisions; has the ability to understand technical issues at a high level and is self-motivated as well as creative and efficient in proposing solutions to
complex, time-critical problems; and, works with the Scrum team and Product Owner (Product Line Manager) to create a great collaborative environment.
DUTIES AND RESPONSIBILITIES: Essential Duties: Supports the product development process Runs sprint planning, release planning, retrospectives and sprint reviews for scrum teams of about 7 members.
Helps the team find the appropriate level of sprint commitment, i. e. helps the team find how many points they should commit to per sprint using relevant velocity data and requirements definition. Coaches team on agile practices and encourages adoption by providing the team an environment that fosters Agile methodologies via retrospectives,
scrums, sprint planning, etc. Works with team to ensure requirements are detailed and to properly define and estimate stories.
Run daily standup meetings; understand and remove obstacles Help identify and mitigate risks Owns the metrics for the team and utilizes data to effectively communicate with stakeholders and team members Encourages transparency by using tools like JIRA and making information available and transparent to stakeholders. Continuously improves processes to improve execution Empowers the team to self-organize Supports the Product Line Manager (Product Owner) Assists as needed with backlog maintenance Assists with internal and external communication, improving transparency, and broadcasting information as appropriate Assists with prioritization and resolution of defects/bugs Understands the products and customers to the extent that he/she can perform as an effective backup to the Product Line Manager/Product Owner when necessary Supports the Product Team Assists team with making appropriate commitments through story selection and task definition Participates proactively in developing and maintaining team standards, tools, and best practices Identifies and remove impediments, prevent distractions Facilitates discussion and conflict resolution Empowers the team to self-organize Other Duties: Travels as needed for their assigned product line 0 25% of the year as required or as directed by DSS Management.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, Fed RAMP, and NIST 800-53. Additionally, they are required to undergo specific Fed RAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access.
Individuals with access to modify data and the configuration baseline will require further training. The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed. QUALIFICATIONS: SKILLS: Required: Agile Experience Required Demonstrated knowledge of agile software development methodologies, values, and procedures Enthusiastic, high-energy, with a positive attitude Ability to support the understanding of fundamentals of iterative development; Agile software development processes and procedures Deep understanding of scrum and other related methodologies that can be leveraged to provide value to a team/enterprise Understanding of the importance of sprint commitments by a development team, and demonstrated ability to ensure that the team delivers consistently Demonstrated ability to facilitate and run great, effective meetings Excellent communication and facilitation skills; both verbal and written.
Excellent Team Building and Empowerment Skills. Strong analytical and problem-solving skills with a high attention to detail. Desired: Scrum Master Certification preferred Strong Project Management background is a plus Project Management Experience Proven ability to deal with multiple projects and deadlines. Healthcare IT Experience Experience with Atlassian: JIRAs agile platform and products for Application Lifecycle Management a plus. EXPERIENCE: Required: Minimum one-year experience as a Scrum Master Desired: 3 + years experience as a Scrum Master EDUCATION: Required: Associates or bachelors degree in Computer Science, Healthcare Informatics, or relevant discipline.
Desired: Any advanced education or training in a relevant discipline CERTIFICATIONS, LICENSES AND OTHER REQUIREMENTS: Scrum Master Certification [CSM] preferred Project Management Professional [PMP] preferred must be willing and able to attain certification if it is not currently achieved PHYSICAL DEMANDS: Standing 10 % per day Sitting 80% per day Walking 10% per day Stooping 5% per day Lifting Up to 50 pounds unassisted while traveling (luggage/laptop, etc. ); 10 15 lbs. per 3 5 xs a day (laptops, etc). Computer Work 70% per day Telephone Work 20% per day Reading 10% per day Other, please specify: Travel unassisted up to 25% of the year via common carrier and/or automobile.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need an accommodation seeking employment with DSS, Inc. please email xyz X@ or call (561) 284-xyz X. Accommodations are made on a case-by-case basis. PI233943490 Apply Here PDN-9ad9c40d-71d3-4bee-bb1c-f26be636d157
Computer/Software Jobs encompass various roles focused on developing, maintaining, and improving computer systems and applications. These positions include software developers, system analysts, network architects, database administrators, and more. Key characteristics of these jobs are problem-solving, creativity, and continuous learning to keep up with rapidly evolving technologies. They often require proficiency in programming languages, tools, and methodologies. Additionally, such roles are known for collaborative work environments, the potential to work remotely, and the emphasis on logical thinking and attention to detail.
