Technical Project Manager | Fort Lauderdale, FL

Equipment Operation--- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. --- Troubleshoot technical issues and resolve problems quickly as they arise. --- Complies with all Company security and safety measures.

--- Ensures equipment is secure from theft and/or damage when in use. Customer Service--- Provides excellent service and strive to exceed the expectations and needs of internal and external customers. --- Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy. --- Maintains a positive relationship with all clients through effective communication. --- Meets with guests on

site to ensure that their needs are met, and the equipment setup is working properly. --- Monitors events and checks in on customers throughout the day. --- Understands and fosters the hotel/client relationship.

Technical Ability--- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. --- Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge--- Understands company processes, follows procedures, and completes systems entry and paperwork accurately. --- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

--- Interacts with other staff and outside vendors for equipment.

--- Increases revenue by utilizing floor up-selling techniques. --- Work with clients to finalize invoices. --- As needed, work within Encore systems and applications Job Qualifications--- High school diploma required, Associate's degree is preferred. --- 2-3+ years of customer service or hospitality experience is preferred. --- 2-3+ years of audio-visual experience is required. --- Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. --- A valid driver's license is required for team members in positions that may operate Company vehicles.

--- Additional DOT requirement may need to be met if applicable. --- Must be able to lift 50 lbs. Competencies Deliver World Class Service--- Hospitality--- Ownership Do The Right Thing--- Demonstrates Self-Awareness Drive Results--- Ensures Accountability See The Big Picture--- Decision Quality--- Manages Complexity Value People--- Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (psav.

/sites/HR/Site Pages/Competency-Supported-Talent-Management. aspx). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes.

Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #J-18808-Ljbffr

and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Equipment Operation ---Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.

---Troubleshoot technical issues and resolve problems quickly as they arise. ---Complies with all Company security and safety measures. ---Ensures equipment is secure from theft and/or damage when in use. Customer Service ---Provides excellent service and strives to exceed the expectations and needs of internal and external customers. ---Maintains a positive relationship with all clients through

effective communication. ---Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. ---Monitors events and checks in on customers throughout the day.

---Understands and fosters the hotel/client relationship. Training/Staff Development ---Assists in training technicians on all floor activities and on hotel and Encore service expectations. ---Serves as a mentor for new hires. ---Models and reinforces a positive working environment centered around company values. Operations Management ---Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. ---Performs daily floor management including directing

the workflow of technicians and assisting management with labor needs and scheduling.

---Ensures the equipment sheets are updated and properly completed. ---Works with team to establish coordinated communications for the management of events. ---Attends venue meetings as needed (example = banquet event orders or pre-event conferences). Equipment Maintenance ---Performs preventative maintenance on equipment to keep it presentable and in good working condition. ---Leads the team in proper security, storage, transportation, and maintenance of equipment. ---Participates in physical inventory count processes as requested. Job Qualifications ---Bachelor's degree is preferred.

---3-5 years of customer service or hospitality experience is preferred. ---3-5 year of audio-visual experience is required. ---Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date. ---Knowledge of technical theory. ---Advanced problem-solving skills. ---Experience leading workflow and team members. ---A valid driver's license is required for team members in positions that may operate Company vehicles. ---Additional DOT requirement may need to be met if applicable.

---Must be able to lift 50 lbs. Competencies Deliver World Class Service ---Hospitality ---Ownership Do The Right Thing ---Manages Ambiguity Drive Results ---Directs Work ---Achieves Goals See The Big Picture ---Financial Acumen Value People ---Builds Effective Teams For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (psav. /sites/HR/Site Pages/Competency-Supported-Talent-Management. aspx). Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components.

Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)

looking for an amazing Analyst, e Commerce Web to fill this role, which is based in our Fort Lauderdale office. You'll be responsible foranalyzing website data, user behavior, and purchase pathways to identify strategic insights and implement activities to increase customer conversion rates and improve website performance.

They will be effective at translating insights from the data to create easily understood narratives for business stakeholders. The E-Commerce Analyst will also be responsible for proactively monitoring and reporting on KPIs, as well as identifying usability improvement opportunities. This role will work closely with our CRM department to gain more advanced insights

as needed. The E-Commerce Analyst's day-to- day responsibilities will require the individual to have working knowledge of Adobe Analytics, utm/media tracking, Data Studio, heat mapping, Journey tracking tools, Adobe Tag Manager, and web content management systems (CMS).

Here's a summary of what Princess is looking for in its Analyst, e Commerce Web. Is this you? Responsibilities Responsible for the core business's e Commerce data and analytics insights. Create a sustainable utm/media tracking process to backss media and campaign performance as it relates to customer behavior on the web, and the opportunities to improve efficiencies. Develop and deliver reports from web platforms and queries

from databases that summarize insights for review by management to summarize web performance including, conversion, lead generation, cross channel interaction, and help drive marketing and business unit decisions.

Partner with the Director of e Commerce to create, maintain and optimize reporting and dashboards for E-Commerce performance KPIs. Facilitate meetings to communicate data analysis findings to team members. Work with CRM team to leverage business intelligence platform and visualize data to inform key Marketing stakeholders, experience with Data Studio and Power BI a plus. Familiar with Adobe Tag Manager to identify events and success measures to correctly track the business, as well as maintain the utm/tracking structure to accurately measure media source performance.

Collaborate with IT colleagues to manage advanced analytics requests tied to web properties. Requirements Bachelor's degree required (focus on Business Intelligence or Data Science a plus). 1-3 years of experience in a data analytics role. Working day-to-day with Adobe Analytics, Data Studio, Adobe Tag Manager, Power BI, and heat mapping tools among others. Working knowledge of business intelligence platforms. Strong analytical skills. Experience working with third-party agencies.

Exceptional written, oral, and presentation communication abilities. Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e. g. H-1B status). Please note that this position is Hybrid, based in our Fort Lauderdale Office. What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Base Salary Range: $54,200.00 to $73,200.00.

The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture. Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: /aboutus/culture-framework/. Princess is an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, interaction (including pregnancy), interactionual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

If you have a disability and require assistance in this application process, please xyz X@ #PCL

Computer/Software Jobs encompass various roles focused on developing, maintaining, and improving computer systems and applications. These positions include software developers, system analysts, network architects, database administrators, and more. Key characteristics of these jobs are problem-solving, creativity, and continuous learning to keep up with rapidly evolving technologies. They often require proficiency in programming languages, tools, and methodologies. Additionally, such roles are known for collaborative work environments, the potential to work remotely, and the emphasis on logical thinking and attention to detail.