Senior Programmer Analyst | Boston, MA

Detailed Information

  • Location: Boston, MA

  • Company: Massachusetts Bay Transportation Authority

mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Programmer Analyst will work on a wide range of critical systems at the MBTA. This role is responsible for maintaining current functionality and serving as a subject matter expert in troubleshooting, break/fix, updates, and upgrades.

Additionally, this role will be tasked with working on methods to modernize platforms that have become outdated and to architect new solutions to these essentials' platforms and tools. The Senior Programmer Analyst will work with a variety of team members and staff inside and outside the Information Technology

Department. This position will collaborate closely with our internal Release Engineer to backup and provide secondary support to one another. This position is responsible for supporting, upgrading, and maintaining a wide breadth of platforms that are critical to the MBTA's operations.

Duties & Responsibilities Level 3 support for HASTUS Integrations applications. Stay up to date on Fare Systems application changes. Production support for the Fare Systems websites. Administration of Docu Sign. Administration of Salesforce. Creation of new functionality and modifications to functionality in Salesforce. Production support of Internal and External MBTA websites. Provide technical support

and work to identify, troubleshoot, and resolve system problems. Maintain and ensure sustainable growth of services by performing routine operational tasks as required and providing overall planning and direction for the technologies.

Monitor and track the health, performance, and usage of services through metrics, indicators, and analytics. Deliver full business solutions by developing and integrating various technical components. Evaluate requirements and proposed technical solutions to determine operational feasibility. Conduct user testing to ensure proper functionality prior to implementation. Follow and use IT Service Management process and tools to manage various components of service delivery including incidents, service requests, IT work orders, and configuration changes.

Develop and maintain internal and user documentation. Perform all other duties and projects that may be assigned. Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Available to work all shifts and locations as assigned or directed.

Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service. Have the ability to work any and all shifts and/or locations assigned or directed. Supervision No direct reports Minimum Requirements & Qualifications Minimum Education Bachelor's degree from an accredited institution in an IT related field Minimum Experience and Required Skills Four (4) years of experience working with and managing Salesforce and.

NET development. Knowledge of one or more of the following programming/scripting languages: C#, Java, ASP 3.0, GIRO OIG, Java Script, T-SQL, Oracle Scripting, ASP, Power Shell, Batch. Working knowledge of Microsoft Power Automate or Power Platform or similar automation platforms. Experience taking requirements and generating designs and implementing a final solution from scratch. Experience with using IT Service Management process and tools for managing incidents, service requests, and configuration changes. Self-motivated and organized with the ability to multitask and work with minimal supervision.

Take ownership and ability to work within deadlines / timelines and within the scope. Strong written, verbal communication, and presentation skills. Preferred Experience and Required Skills Two-Five (2-5) years of experience with HASTUS. Familiarity or experience with Ektron CMS. Familiarity with Jet Brains Team City. Familiarity with Pingdom. Familiarity or experience with Apache and IIS servers. Experience managing Docu Sign and power form creation. Experience managing Tableau Experience developing integrations with Pager Duty.

Working knowledge of various AWS services and management of them. Working knowledge of Microsoft SQL and SQL Server Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitute for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.

In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U. S. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared " states of emergency, " employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-xyz X or xyz X@. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit /careers-app-definitions.

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