Location: Westborough, MA
Company: Middlesex Savings Bank
from prospecting to the first month's billing. Provides superior relationship management for a large portfolio of depository/cash management customers. Performs all required functions within scope of authority and expertise to provide the highest level of service and responsiveness to customers and co-workers.
Responsibilities Collaborate with Commercial Banking Relationship Managers to acquire, expand and retain Commercial Banking clients who have both fundamental and complex depository and cash management needs. Achieves annual revenue goals through both referral and self-sourced activities. Serve as trusted advisor for Commercial Banking clients on matters related to cash flow optimization
and service utilization. Effectively identify client needs and provide solutions. Participate in various aspects of client management, in-person calling, and relationship reviews for clients with complex cash management needs.
Prepares and delivers sales presentations and recommends appropriate services to customers. Analyzes account analysis statements to uncover needs and prepare client's fee proposal. Works with other department members to prepare appropriate documents for signature, and to set up cash management-related products and services. Coordinates with other departments as necessary. Provides coaching and mentoring for Department staff Oversees all aspects of the Bank's international
trade transactions issued by the Bank's correspondent banking partner.
Resolves complex service and operational issues for Commercial Banking clients. Interfaces with customers and bank employees as necessary to resolve issues and provide solutions. Suggests features to enhance the Bank's products which are necessary to be competitive in our market. Stays current with industry trends. Provides ongoing outreach and training to Commercial Banking and other bank departments to maintain a high degree of product awareness. Acts as a subject matter expert for all cash management products. Refers opportunities to other departments or bank partners, as appropriate.
Supports Bank's regulatory compliance objectives. Ensures full compliance with the Bank's Information Security Policies and Procedures Performs other duties as may be required. Requirements Education Bachelor's Degree or equivalent related work experience is Required Work Experience 4-7 years of treasury/cash management sales and/or service experience is Required Knowledge, Skills, and Abilities Strong sales/service skills and ability to read, analyze and interpret complex documents. Strong analytical, organizational, presentation, problem-solving and management skills. Must possess at least intermediate technology skills including knowledge of word processing database and spreadsheet applications.
Banking jobs refer to employment opportunities within banks and financial institutions where individuals manage financial transactions, provide customer service, and support banking operations. These jobs vary from tellers, loan officers, and financial advisors to analytical roles like risk assessors and investment bankers. Key features of banking jobs often include a focus on customer service, attention to detail, regulatory compliance, numerical skills, and the handling of sensitive information. They can offer career progression, respectable salaries, and opportunities for both entry-level and experienced professionals.
Banking jobs refer to positions within banks and financial institutions that deal with money management, investment services, and customer transactions. These roles can range from tellers and customer service reps to investment bankers and financial analysts. Key characteristics of banking jobs include a strong focus on accuracy, customer service, regulatory compliance, and oftentimes, a fast-paced environment. Employees in the banking sector typically need strong numerical skills, attention to detail, and the ability to understand complex financial products and services. With the rise of fintech, banking jobs are also evolving to include more technology-driven positions.
understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties. Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening
and communication skills. Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner. Navigate multiple computer applications while interacting with customers.
Understand which products/services will work best to successfully meet customer needs. Interact with customers via the phone, chat sessions from the public website or within online banking. Respond to customer voice mail and email messages. Process account transactions, research requests and account maintenance requests. Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and
various channels. Identifies and assists with the migration of customer transactions to alternative delivery channels.
Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank. Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests. Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders. Assist with loan applications. Address basic and complex loan inquiries. Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Complete all training requirements on time. Identify process improvement ideas with the management team. Protects customer information by following department security guidelines and procedures. Complies with all applicable regulatory and department practices and procedures. Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.
Requirements Education High School Diploma is required Some College Work Experience 1-3 years experience in customer service preferably in banking, financial services and/or inbound call center experience. is required Knowledge, Skills, and Abilities Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries, work extended hours, and weekends. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply. Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.
impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working alongside your teammates every day. If this sounds like what you've been looking for, then we want to hear from you! Position Overview: As our new Business Development Officer, you will be a hands-on professional, responsible for generating new business opportunities in the Worcester market.
Your focus will be on gathering new deposits, adding new customers, and identifying, developing, and generating new small business deposit and revenue opportunities. In this position you will be responsible for delivering bottom-line results by developing and executing effective sales plans and tactics
while also conducting results-driven business development activities. Essential Duties: Accountable for gathering deposits, creating revenue, and cross-selling Uni Bank products and services to existing and new customers.
Plan for and conduct retention and business development calls for existing, potential and new Bank customers. Specific focus on delivering business results and developing lasting customer relationships with Uni Bank. Discuss customer and prospect needs, problems, or concerns with immediate manager and recommend resolutions as appropriate. Maintain a list of potential prospects, referrals and active and viable leads to develop new business and expand current client base.
Upon development of business leads, arrange meetings between customers or prospective customers and appropriate Bank employees.
Maintain and continuously expand the knowledge base of competitor activity within the Worcester market area through site visits, media reviews and networking; prepare reports of these activities to Uni Bank's management team as requested. Routinely provide input and recommendation to management about relevant developments that may impact Uni Bank. Represent Uni Bank and various civic and community functions and event to develop new business, increase deposits and to enhance Uni Bank's image in the community; promote a favorable image of the Bank in all business activities within the Worcester market.
Interview customers with the purpose to obtain and compile necessary documentation and financial information to process a variety of requests, including deposit and loan accounts, debit cards and cash management services. Make recommendations and participate in disseminating certain marketing programs for Uni Bank's products and services. Other duties as assigned. Education, Skills, Training and Work Experience: Bachelor's Degree required. Minimum 2 years of banking experience required. Prior business development experience necessary for success.
Commitment to continuous education expected. Demonstrated ability to handle challenging situations with poise and tact. Able to clearly articulate ideas and information consistently, effectively in both written and verbal communications. Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills. Preference will be given to candidates who have bilingual proficiency. Able to work independently and as a member of a team. This position is subject to SAFE Act Registration Requirements.
Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-verify
