Personal Banker/Customer Service Representative | Monroe, WI

possess world class service and leadership skills; strong knowledge and understanding of First CCU products and services; strong lending and underwriting skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.

Provide leadership to teller staff to maximize their performance, help advance their growth and development, and achieve the credit union's goals. Assist in branch services and operations as needed to serve our members, including teller backup, if needed. Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members. Build

strong relationships with new and existing members that lead to sales, cross-sales and sales referrals. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.

Strong outbound calling to assist in promoting a sales culture within the credit union. Mentor and motivate front-line staff. Assist Branch Manager or Senior Management in day to day operations. Follow the established First CCU lending policy and underwriting guidelines. Open new accounts including share draft accounts, certificates, individual retirement accounts, and various club accounts. Counsel with members on loan problems; changes in terms of payments;

repayment schedules and release of collateral. Counsel with members on purpose, amount and payment terms.

Take and review loan applications and make recommendations to Senior Lending staff for the disposition of all other loan applications. Obtain credit ratings, as required. Close and process loan requests, obtain information on collateral offered, secure and verify signatures and witnesses on documents. Review and update information on member record file, including credit rating, check accuracy of loan screens and documents. Review record of collateral insurance on loan and request of insurance coverage from members. Notify vendor to place security interest of credit union on titled documents, request discharge of security interest from holder as required.

Disburse checks on approved loans. Record information in member file on approved or rejected loan applications, extension agreements, release of security and deferred payments.20. Answer telephone requests for loan information and the credit union's products and services.21. Follow all state and federal laws and regulations.22. Assist in promoting a positive credit union image during non-working hours.23. Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union's goals and objectives.

Passionate and enthusiastic. Strong leadership skills; including planning, organizational, communication, mentoring, coaching, staff development, and goal setting. World-class service skills. Intermediate knowledge of credit union products; services; loan policies and procedures. Strong sales and sales coaching skills. Knowledge of federal and state regulations relating to credit union operations management. Knowledge of Microsoft Office applications. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.

) Availability to work weekends and extended hours, as needed. Availability to attend special off site sales events and credit union functions, as needed. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls. Works well with others and follows directions. Able to work independently. Detail oriented. Willing to make underwriting decisions. Education and Experience: This position requires a high school education. This position is also required to become a notary. Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

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Disability, Voluntary Life, 401k, Profit Sharing Plan, PTO, Holiday Pay, Funeral Leave, and Jury Duty Paid Leave. Work Schedule: Monday - Friday; 8:00am to 5:30pm & every other Saturday; 8:30am to 12:00pm Position Duties/Essential Job Functions: This position is responsible for opening new deposit accounts and maintaining existing deposit accounts services, paying and receiving activities, customer inquiries, and assisting with customer greeting and phone coverage.

This individual is also accountable for meeting the customer’s needs by describing the benefits and features of the Bank's products and services to ensure maximum cross-selling and account retention relied upon to provide premium

quality service to all customers for the products and services utilized. In addition, you will work with IRA/SEP accounts to include, yet not limited to, opening/closing, maintenance, compliance, and option types.

This position will work in and with the safe deposit area and is responsible for debit/ATM card ordering. Personal Bankers must have a solid understanding of the Bank’s core system which includes, but is not limited to, UFS Navigator and Integrated Teller System. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Sell Bank products and services by clarifying customer's

needs, validating services being delivered, presenting features and benefits, and closing by asking for the business.

Offer logical enhancements during the selling process and develop customer relationships. Send personal thank you on each account opened, and complete the follow-up. Be sales orientated while providing “premium quality service”. Complete proper documentation for all deposit account relationships from opening to closing of an account, including making needed updates and changes. Work closely with all Bank team members to ensure that we treat all customer inquiries, questions, and complaints with respect and prompt follow through. Serve as branch’s primary for IRA/SEP retirement products and other deposit accounts with regards to the Bank’s processing systems, disbursements, compliance, and changes in the law or forms.

Maintain professional and community affiliations to increase the Bank’s visibility and new business opportunities and to further personal development. Support teller and personal banking areas to ensure proper branch coverage at all times. Expected Outcomes: Identify opportunities to sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction.

Meet the Bank’s sales initiatives. Treat all customer inquiries, questions, and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service. Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers. Maintain a high level of ethical behavior within the banking profession. Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act ( CRA ).

Qualifications: Relevant 2-year degree from a technical college, high school diploma, or equivalent. 3 years of related experience or training. Must be able to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form. As well as read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Also complete rate, ratio, and percentages, and to create and interpret statistical information and graphs. Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer and Wide Array of Software Applications. Strong customer service skills and cash handling experience. Demonstrated effective communication skills, cheerful demeanor, and selling/cross-selling abilities. Essential Physical/Mental Requirements: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately.

The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Company. All requirements are subject to modification at any time for any reason at the Company’s sole discretion. Company Website: thebankofnewglarus. bank/ An Equal Opportunity Employ er Powered by Jazz HR

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices as needed.

Process savings and checking withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Cross-sell bank products and services. Refer customers to the proper department

for issues that cannot be resolved at the teller line. Count and roll loose coins. Issue personal money orders and cashier's checks. Sell Visa Travel cards and Visa Gift cards.

Accept loan payments: verify payment amount and issue receipts. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied. Accept county property tax payments. Balance and update savings passbooks, and close accounts when requested. Follow procedures for removing accounts for dormancy. Balance drawer daily. Redeem U. S. Savings Bonds. Maintain appropriate currency logs. Process Mail. Assist with night depository duties;

logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

May assist in opening and closing procedures. Assists in balancing vault currency and coin. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Receives and processes stop payment and hold orders. Provides effective customer service and assists in resolving problems within given authority. May answer telephones and directs callers to proper Bank personnel. May gather data and process various reports (e. g. currency transaction, monetary instrument log, cash transaction log).

Maintains files, copies and faxes documents and orders and distributes supplies. Perform other duties as assigned. Required Skills/Abilities: Excellent customer service skills. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. General mathematical skills are required. Ability to gain knowledge of all bank deposit products and policies. Ability to gain knowledge of bank loan, trust and investment center products. Ability to work in a fast-paced environment.

Ability to work well under pressure. Ability to cross sell. High degree of accuracy. Strong communication & organizational skills. Ability to complete training to obtain knowledge of various federal regulations and teller roles and responsibilities relating to each regulation. Education and Experience: High school diploma or general education degree (GED); and 1 year of related experience and/or training; or the equivalent combination of education and experience. Cash handling or sales experience with prior customer service experience preferred. Physical Requirements: Prolonged periods standing or sitting at a desk, working on a computer, and answering phones.

Must be able to lift 50 pounds at times. EOE: Apple River State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

endorsements, receive proper identification for cash back and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices as needed. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity.

Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Cross-sell bank products and services. Open new accounts. Refer customers to the proper department for issues that cannot be resolved at the

teller line. Count and roll loose coins. Issue personal money orders and cashier's checks. Sell Traveler's Check cards and Visa Gift cards. Accept loan payments: verify payment amount and issue receipts.

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied. Accept county property tax payments. Balance and update savings passbooks, and close accounts when requested. Follow procedures for removing accounts for dormancy. Balance drawer daily. Redeem U. S. Savings Bonds Maintain appropriate currency logs. Process Mail. Assist with night depository duties; logging bags, processing deposits, making

change orders, issuing receipts and returning bags to customers.

May assist in opening and closing procedures. Assists in balancing vault currency and coin. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Receives and processes stop payment and hold orders. Provides effective customer service and assists in resolving problems within given authority. Scan and process proof May answer telephones and directs callers to proper Bank personnel. May gather data and process various reports (e. g. currency transaction, monetary instrument log, cash transaction log). Maintains files, copies and faxes documents and orders and distributes supplies.

Secondary Duties The position of Multifunctional Teller performs duties specific to the position and other functions as assigned. Supervisory Responsibility The position of Multifunctional Teller is not responsible for the supervision of any employee(s). Environment and Physical Activity The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine(calculator), encoder, money counter, typewriter, computer terminal, personal computer and related printers. Mental Demands The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Minimum Requirements These specifications are general guidelines based on the minimum experience normal considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

High school diploma or general education degree (GED); or 1 year of related experience and/or training; or the equivalent combination of education and experience. Cash handling or sales experience with prior customer service experience preferred. Excellent customer service skills. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. Mathematical skills In-depth knowledge of all bank deposit products and policies Basic knowledge of bank loan, trust and investment center products Ability to work in a fast-paced environment Ability to work well under pressure Ability to cross sell High degree of accuracy Strong communication skills Organizational skills Ability to complete training to obtain knowledge of various federal regulations and teller roles and responsibilities relating to each regulation.

Management reserves the right to change this position description at any time according to business needs.