Location: Blackstone, MA
Company: Dean
services. Adheres to customer confidentiality standards and regulations at all times, including time away from the workplace. Provides assistance to customers in processing banking transactions. Customer Service skills are critical to this position along with sales skills that focus on customers' needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Some duties may vary depending on specific branches. Other duties may be assigned. Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer transactions. Provides exceptional customer service. Identifies and acts upon sales and business relationship opportunities.
Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies. Builds customer rapport in compliance with regulations and bank guidelines.
Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs. Responds to customer inquiries. Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations. Performs supporting account file maintenance and completing mandatory forms. Completes end-of-day
procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits.
Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, ECR and Vault balancing, coin machine and cash dispenser maintenance. Open, onboard, maintain consumer and business accounts. Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides. Opens and closes branch office and vault as needed. Provides customer assistance with new accounts, account options and error resolution. Assists customers with safe deposit access. Ensures that security procedures are followed. Maintains a complete knowledge of the bank's product offerings.
Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank. Conducts loan application interviews; explains policies, terms, etc. reviews applications for completeness and accuracy. Closes loans in branch as necessary. Participates in onboarding and training of employees. Understands and observes all Bank Secrecy Act requirements. Follows all security policies and use of security equipment. Attends mandatory training and completes online assignments for regulatory compliance as scheduled. Assists with preparing daily, weekly and monthly branch reports as required.
Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities. Attends mandatory monthly branch meetings and quarterly retail round table branch meetings. Driving is a requirement of this position. This position requires driving in order to complete basic responsibilities included within this description. This could include driving to different branches, meetings, events, to customers, vendors, or other businesses, as examples. Other duties may be assigned if necessary.
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE : High School diploma or equivalent. Associates degree preferred. At least two years' experience in a successful sales and service environment. SKILLS AND ABILITIES : Excellent communication, interpersonal, customer service, sales/business development and organizational skills.
Familiar with PC and tablet technologies. Able to perform basic math functions. LANGUAGE SKILLS : Ability to read and interpret documents such as memos, disclosures, training manuals, Help screens and policy and procedure manuals. Ability to communicate effectively with colleagues and customers of the Bank. SUPERVISORY RESPONSIBILITIES : None PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT : Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Banking jobs refer to employment opportunities within banks and financial institutions where individuals manage financial transactions, provide customer service, and support banking operations. These jobs vary from tellers, loan officers, and financial advisors to analytical roles like risk assessors and investment bankers. Key features of banking jobs often include a focus on customer service, attention to detail, regulatory compliance, numerical skills, and the handling of sensitive information. They can offer career progression, respectable salaries, and opportunities for both entry-level and experienced professionals.
Banking jobs refer to positions within banks and financial institutions that deal with money management, investment services, and customer transactions. These roles can range from tellers and customer service reps to investment bankers and financial analysts. Key characteristics of banking jobs include a strong focus on accuracy, customer service, regulatory compliance, and oftentimes, a fast-paced environment. Employees in the banking sector typically need strong numerical skills, attention to detail, and the ability to understand complex financial products and services. With the rise of fintech, banking jobs are also evolving to include more technology-driven positions.
understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions. Responsibilities Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties. Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening
and communication skills. Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner. Navigate multiple computer applications while interacting with customers.
Understand which products/services will work best to successfully meet customer needs. Interact with customers via the phone, chat sessions from the public website or within online banking. Respond to customer voice mail and email messages. Process account transactions, research requests and account maintenance requests. Demonstrate an understanding of the multiple ways customers' bank using online and mobile technology and branch offices. Explain the services and
various channels. Identifies and assists with the migration of customer transactions to alternative delivery channels.
Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank. Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests. Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders. Assist with loan applications. Address basic and complex loan inquiries. Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Complete all training requirements on time. Identify process improvement ideas with the management team. Protects customer information by following department security guidelines and procedures. Complies with all applicable regulatory and department practices and procedures. Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.
Requirements Education High School Diploma is required Some College Work Experience 1-3 years experience in customer service preferably in banking, financial services and/or inbound call center experience. is required Knowledge, Skills, and Abilities Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools. Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required. Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries, work extended hours, and weekends. Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply. Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.
impeccable standards and thrives in an environment where you'll be rolling up your sleeves and working alongside your teammates every day. If this sounds like what you've been looking for, then we want to hear from you! Position Overview: As our new Business Development Officer, you will be a hands-on professional, responsible for generating new business opportunities in the Worcester market.
Your focus will be on gathering new deposits, adding new customers, and identifying, developing, and generating new small business deposit and revenue opportunities. In this position you will be responsible for delivering bottom-line results by developing and executing effective sales plans and tactics
while also conducting results-driven business development activities. Essential Duties: Accountable for gathering deposits, creating revenue, and cross-selling Uni Bank products and services to existing and new customers.
Plan for and conduct retention and business development calls for existing, potential and new Bank customers. Specific focus on delivering business results and developing lasting customer relationships with Uni Bank. Discuss customer and prospect needs, problems, or concerns with immediate manager and recommend resolutions as appropriate. Maintain a list of potential prospects, referrals and active and viable leads to develop new business and expand current client base.
Upon development of business leads, arrange meetings between customers or prospective customers and appropriate Bank employees.
Maintain and continuously expand the knowledge base of competitor activity within the Worcester market area through site visits, media reviews and networking; prepare reports of these activities to Uni Bank's management team as requested. Routinely provide input and recommendation to management about relevant developments that may impact Uni Bank. Represent Uni Bank and various civic and community functions and event to develop new business, increase deposits and to enhance Uni Bank's image in the community; promote a favorable image of the Bank in all business activities within the Worcester market.
Interview customers with the purpose to obtain and compile necessary documentation and financial information to process a variety of requests, including deposit and loan accounts, debit cards and cash management services. Make recommendations and participate in disseminating certain marketing programs for Uni Bank's products and services. Other duties as assigned. Education, Skills, Training and Work Experience: Bachelor's Degree required. Minimum 2 years of banking experience required. Prior business development experience necessary for success.
Commitment to continuous education expected. Demonstrated ability to handle challenging situations with poise and tact. Able to clearly articulate ideas and information consistently, effectively in both written and verbal communications. Must have proficient computer skills, including Word, Power Point, and Excel, and excellent interpersonal, organizational, verbal and math skills. Preference will be given to candidates who have bilingual proficiency. Able to work independently and as a member of a team. This position is subject to SAFE Act Registration Requirements.
Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in E-verify
