Location: Appleton, WI
Company: Prospera Credit Union
organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.
At Prospera Credit Union, people aren't just numbers or transactions and you won't be treated that way either. We currently have opportunities for Full-Time Member Service Rep/Teller at our Ballard/North Appleton Location: Full-time = 40 hours per week Must be available to work within the hours of 7:15AM - 5:15PM weekdays (until
5:45p Thursdays) Must be available to work on Saturdays from 8:45AM - 12:15PM (rotational with other branch staff) Bilingual (English/Spanish) is a big plus for these roles As a member of our dynamic team you will be responsible for: Providing professional, friendly and personalized member service during each interaction.
Act as the face of the organization and one of the first points of contact for our members Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc. ). Creating conversations with members to help identify their needs Providing information and education about various products and services Making appropriate referrals,
suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.
Understand and accountable for executing all job functions in a way that is consistent with all requirements of Bank Secrecy Act (BSA) and the USA Patriot Act/Customer Identification ACT (CIP) Other duties as assigned What could make YOU a great candidate for this opportunity? A passion for helping people and being part of an awesome team Excellent verbal communication skills Strong attention to detail Retail experience High School Diploma or GED Teller experience is helpful but not necessary Cash handling experience is a plus but we will train Bilingual (English / Spanish) preferred Working knowledge of basic math, including the ability to balance cash drawer activities Ability to work independently as well as contribute positively to the team environment Ability to hear, assimilate and solve problems quickly, using a member service approach ~Don't meet all the desired qualifications?
We are dedicated to building a diverse, inclusive and authentic workplace so if you're excited about this role but your past experience doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
~ If you are looking for a great opportunity to join a growing team, let's talk! We offer competitive compensation, an excellent benefits package and a fun, family-oriented culture. Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere. Life is short. Work somewhere awesome! _ _ Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran status.
Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Banking jobs refer to positions within banks and financial institutions that deal with money management, investment services, and customer transactions. These roles can range from tellers and customer service reps to investment bankers and financial analysts. Key characteristics of banking jobs include a strong focus on accuracy, customer service, regulatory compliance, and oftentimes, a fast-paced environment. Employees in the banking sector typically need strong numerical skills, attention to detail, and the ability to understand complex financial products and services. With the rise of fintech, banking jobs are also evolving to include more technology-driven positions.
Banking jobs refer to employment opportunities within the banking sector, which plays a pivotal role in the financial services industry. These positions range from tellers and customer service representatives to investment bankers and risk analysts. Key characteristics of banking jobs include handling monetary transactions, providing financial advice, managing clients' portfolios, and ensuring regulatory compliance. They often demand strong analytical skills, attention to detail, and a commitment to maintaining customer trust and confidentiality. With the rise of fintech, many banking roles also require adaptability to technological advancements and innovative financial solutions.
degree of accuracy.
Maintain accurate transactional records while providing exceptional service to all members. The ideal candidate will be outgoing with outstanding communication skills, the ability to multi-task, and a passion for helping others! The hiring hourly wage for this position starts at $16.00 per hour.
Pay is commensurate with experience. Premium Pay for hours worked on Saturday. Essential Duties and Responsibilities: Professional, well-developed interpersonal skills necessary for serving credit union members and projecting a positive image as a representative of the credit union. Greet and welcome members to the credit union in a courteous, professional, and timely
manner, providing prompt, accurate, and efficient member transactions Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handles or promoted by tellers.
Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures Examine checks for endorsements and to verify other information such as dates, financial institution names, identification of the person receiving payment and the legality of the document Provide members with account status, including current balances and loan payoffs Promote, explain and cross-sell all products and services offered
by the credit union Receive payments and ensure the payments match balances due.
Enter payments into computer. Generate member receipts Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance Provide routine information on credit union services and policies including eligibility for membership, types of credit union accounts, current dividend rates, locations, office hours, and telephone numbers Count currency, coins and checks received, by hand or using currency-counting machines Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet.
Research discrepancies. Report any discrepancies to the supervisor as necessary. Report malfunctions of teller computer and other equipment used at the teller station. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Process depository bags and record proper information according to credit union procedures Issue personal money orders and cashier’s checks, VISA travel card and gift cards and redeem U. S. Savings bonds, · Perform all duties in accordance with the credit union’s service standards, operations policies, and procedures, and in compliance with applicable state and federal laws and regulations.
· Identify reportable transactions and activities under the Bank Secrecy Act (BSA), its implementing regulations, and Unison’s Anti-Money Laundering program. Comply with requirements under Unison’s Member (Customer) Identification Program (CIP), Fin CEN 314a procedures, and OFAC regulations and sanction programs An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications: Professional, well developed interpersonal skills necessary for assisting credit union members and projecting a positive image as a representative of the credit union Experience in the teller and/or member service area of a credit union or financial institution is preferred as well as previous customer service and cash handling experience Effective oral communication skills to converse with members in person and over the telephone in a pleasant, friendly, and courteous manner. Attention to detail and good organizational skills are a must Ability to perform duties and make decisions under sometimes stressful situations Basic computer skills are required Strong math skills – Ability to add, subtract, multiple, or divide quickly and accurately.
Core Values that include: Integrity, Honesty and Confidentiality Education and Experience: High school diploma or equivalent Full Time Benefits: Health, Dental and Vision Insurance Life Insurance and Short & Long-Term Disability Voluntary Life and Dependent Life Insurance Retirement Plan – Generous Profit Sharing along with 401(k) and Roth options. PTO/Vacation/Holiday Pay Employee Assistance Program Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to use a keyboard to enter text or data into a computer or other machine by means of a keyboard.
Specific hearing abilities required by this job include the ability to hear, interpret and understand speech and/or other sounds to assist our credit union members. Specific vision abilities required by this job include the ability to see details at close range most often from a computer screen. This position requires manual dexterity, occasionally lift and/or move up to 25 lbs. bending, stooping, and standing for extended periods of time.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Working Environment: Work is performed in an indoor office environment. This position uses standard office equipment, such as but not limited to, computers, check scanner, coin counter, TCR – Teller Cash Recycler, Drive thru canister equipment, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is moderate. The work characteristics described here are representative of those individual encounters while performing the essential functions of this position.
Position Type/Expected Hours of Work: Full time (Approx. 40 hours/week) or Part Time (Approx. 20-25 hours/week) Schedule consist of working a variety of Unison Credit Union’s hours. Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Unison Credit Union retains the discretion to add duties or change the duties of this position at any time. Equal Opportunity Employer If you are qualified for this position and would like to apply, then complete an online application using this link: www. unisoncu. org/about-us/careers/. If you would like to submit a resume, send one to: Human Resources Unison Credit Union P. O. Box 260 Kaukauna, WI 54130 Email: Job Types: Full-time, Part-time Pay: From $16.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Profit sharing Vision insurance Experience level: Under 1 year Physical setting: Office Schedule: 8 hour shift Monday to Friday Weekends as needed Work Location: In person
with staffing in any of our Green Bay locations. Occasional travel to our other branches may be required. Ideal candidates must have flexible availability to work a varied schedule which will include Saturdays, be passionate about member/customer service and thrive in a team and results oriented environment.
Preferred candidates will possess previous cash handling, customer service and/or teller experience. Knowledge of credit union products and services is a plus. Branch Hours: Mon. - Fri. 8:00am- 5:30pm, Sat 9am -Noon Fox Communities Credit Union is a $2.5 billion in assets community-based credit union serving more than 115,000 members at over 20 locations. We take pride in being a
progressive, member-owned, full service financial institution dedicated to serving the community. Fox Communities Credit Union believes our team members are our most important asset.
We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now! Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
