Client Care Specialist (Teller) PART-TIME | York, PA

our Overview This is a full-time career opportunity (approximately 40 hours per week) based out of our York County Market in PA. Requires flexibility to travel to various financial centers in the market as needed. Must be available to be scheduled around in assigned market (no Sundays).

The Teller is responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities. Responsible for traveling

to various financial centers as assigned. Schedule and location may vary from day to day. Responsibilities Assist clients with teller transactions accurately and in accordance with bank policy and procedure.

Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate and follow-through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met. Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate

loss. Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Qualifications Education High School Diploma or equivalent. (Preferred)Experience6 to 12 months customer service experience. (Required)6 to 12 months cash handling experience. (Preferred)This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.

This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement Fulton Bank (" Fulton" ) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons.

Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, interactionual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

our Overview This is a part-time career opportunity (approximately 58 hours biweekly) based out of our Westgate financial center in York, PA. Must be available to be scheduled around (no Sundays). The Teller is responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services.

Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals. Assist with operational activities and responsibilities Responsibilities Assist clients with teller transactions accurately and in accordance with bank policy and procedure.

Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.

Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss. Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems. Qualifications Education High School Diploma or equivalent. (Preferred)Experience6

to 12 months customer service experience. (Required)6 to 12 months cash handling experience.

(Preferred)This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement Fulton Bank (" Fulton" ) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, interactionual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment.

The Banking Specialist II will possess good judgement and decision making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience. Essential Requirements, Duties, and Responsibilities Through active engagement in client conversation and financial need exploration, supports the financial center market plan/business plan to support achievement of assigned quarterly

and annual goals, specifically deposit growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals Utilizes Peoples Banks' client conversation model and various reporting to identify sales and service to sales opportunities, supporting the acquisition and expansion of client relationships.

The Banking Specialist II will be expected to receive formal certification of the Peoples Bank client conversation model within one year of assuming this position. Demonstrates strong proficiency of all consumer Bank products, services, and usage channels, to identify client account needs. This knowledge will include both personal and business

product types. Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.

In addition, is proficient in all methods of client outreach to include utilization of Zoom for client appointments and tablets to support the in branch experience for the client Supports all Marketing and sales strategies through active engagement in outbound calling activities to clients, identifying sales opportunities and making appropriate recommendations in support of goal attainment. Operational Proficiency: Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer as needed.

In addition, will provide necessary overrides for various transactions in support of sound risk management as determined by the need within the financial center. Demonstrates proficiency of all operating systems, to support both the new account opening process, service transactions and overall client relationship management. The Banking Specialist II associate will serve as a new account representative in the financial center as determined by the need within the individual financial center assigned. In the absence of the Financial Center Operational Specialist, assumes responsibility of required operational tasks such as oversight of the financial center vault, weekly cash shipment tasks, and ATM cash management.

Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing. Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.

Satisfactorily completes all required annual regulation, sales and service training.. Educational & Other Requirements Minimum one year experience of retail banking , performing paying/receiving functions. Minimum one year experience of retail banking , account opening and sales and service transaction processing. Working knowledge of new technology products and services. Must be bondable Job Posted by Applicant Pro

that values respect, where you can #makeyourmark? If so, please read on. This retail floating teller position earns $15.50/hour, or more dependent upon experience. We offer Medical, Dental, Vision, Life Insurance, Paid Time Off (PTO), and 401(k) with Match & Profit Sharing to associates.

Traditions Bank also offers Volunteer Time Off (VTO) to support our associates who are active in their local communities. Visit our careers website for more details about our benefits: www. traditions. bank/careers A DAY IN THE LIFE OF A CLIENT CARE SPECIALIST (TELLER) Traveling throughout our York and Hanover footprint in order to provide assistance to branch locations. Follow Bank policies and procedures,

process customer transactions, such as deposits and withdrawals. Build brand awareness of Traditions Bank and its value proposition by providing exquisite and responsive customer service.

Perform back counter duties as assigned, such as proving the ATM and scanning documents. Answer and screens phone calls, taking ownership of providing basic information and resolving customer problems. Resolve customer complaints in a professional and courteous manner and uses these opportunities to identify additional needs. Handle routine maintenance and other servicing issues. Answer general questions and routine research requests. Remain current on Traditions Bank products and services and their

features and benefits. Listens carefully to customers to understand their financial needs and refers to team sales members as appropriate.

Continually strives to meet organization goals: transaction quality, transaction efficiency, superior customer relations, customer education, teamwork, and creating positive memorable experiences for our customers. Builds brand awareness of Traditions Bank and its Value Proposition by providing exquisite and responsive customer service. Contributes to the team effort by performing other assigned duties as needed. QUALIFICATIONS FOR A CLIENT CARE SPECIALIST High school diploma or equivalent is required. Reliable transportation and ability to be flexible.

Effective communication and outstanding customer relationship skills are required. Ability and desire to interact in a team environment and willingness to contribute to team efforts is essential. Strong attention to detail a must. Requires a high level of tact and integrity due to the regular exposure to confidential data. Willingness to suggest new services to customers is expected. Some retail experience preferred. Must have strong interpersonal skills. Ability to travel in designated geographic regions needed. Working knowledge of Microsoft Office (Outlook, Word, and Excel) as well as core operating systems.

Must be able to lift bags of coins up to 20 lbs. Responsible for understanding the Banks compliance policies as it relates to the specific individual job duties and following the provisions of such policies, specifically understanding that any violation of such policies must be reported to the Director of Regulatory Services immediately. The ability to recognize and value the diversity of Traditions Bank associates, customers, and business partners is essential. This Associate demonstrates personal behaviors exemplary of the Core Values of Traditions Bank.

WORK SCHEDULE FOR A CLIENT CARE SPECIALIST (TELLER) This full-time, non-exempt, retail teller position will typically work a 40-hour week. Schedules vary based on branch needs. READY TO JOIN OUR FRIENDLY, CARING TEAM? Apply easily through our careers website: www. traditions. bank/careers Location: 17402