Associate Customer Success Representative Everyday Banking (R-317208) | Charlotte, NC

Detailed Information

  • Location: Charlotte, NC

  • Company: Wells Fargo

from management, escalate questions and refer more difficult issues to Sr.

Customer Success Representatives Express empathy when helping our customers as you correct their issues Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information.

Effectively multitasking will be the secret to your success! Testing: A pre-employment backssment is required for this position. After submitting your application, please monitor your email

for future communications. Compensation: Starting rate $20.00 per hour Training and Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

Training class starts on 1/29/2024 for 7 weeks. Training hours are 8:30 a. m. - 5:00 p. m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a. m. - 10:00 pm (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most Schedules available will be mid-shift and evening shifts.

Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Required Qualifications: 6+ months of backssing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management Basic Microsoft Office Skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Experience delivering results in a fast-paced, deadline driven environment Excellent verbal, written, and interpersonal communication skills Good attention to detail and accuracy skills Ability to quickly learn business operations and processes Job Expectations: Must be able to attend full duration of required training period.

Willingness to work onsite in a Hybrid model one week in the office every other week after 5 months with the company. You must meet performance objectives and is subject to change anytime without notice based on performance and business needs.

Work Location: 1525 W W. T Harris Blvd Charlotte, NC 28262 PDN-9ad5bce3-9c93-4644-b57a-c2b4aa7b4792

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