Universal Banker | Cranston, RI

Banking jobs refer to employment opportunities within the banking sector, which includes retail banks, investment banks, and other financial institutions. These roles vary from customer-facing positions like personal bankers, who assist with account management and financial advice, to behind-the-scenes roles such as analysts and compliance officers. Key characteristics of banking jobs often include handling financial transactions, analysis of economic trends, risk assessment, and providing financial services. The sector is known for its structured career paths, competitive salaries, and its significant impact on the broader economy. Moreover, banking roles demand strong numerical skills, attention to detail, and a deep understanding of financial regulations and markets.

a position in our Wakefield Branch – and we're looking to speak to some dynamic, talented individuals about joining the Navigant family. Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Unions. Established in 1915, we have served generations of satisfied members with our focus on providing customer service unmatched in the industry.

We offer medical, dental and vision coverage for you and your dependents, life and disability insurance plans, a 401K program with company match and time off benefits to promote work/life balance; on-site banking at our corporate office in addition to our other 21 branches. Navigant Credit Union promotes good health and

wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed.

These are just some of the benefits of a career with Navigant Credit Union. If you believe you have what it takes and are interested in joining our team of financial services professionals, we want to hear from you! GENERAL SUMMARY Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises

sales and service programs to ensure goals are communicated, met and improved.

Responsible for the efficient and effective delivery of products and services to members. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans.

MAJOR RESPONSIBILITIES 1. Maintains security and compliance with Credit Union Security Plan. 2. Serves as vault custodian (buys/sells cash as needed) and balances and troubleshoots ATM and cash recycler. Overrides teller transactions based on authority within policy and procedure. Handles escalations and member complaints related to the Tellers' functions. Conducts monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers. Balances the branch at the close of each business day, which includes assisting tellers to resolve balancing discrepancies.

Responsible for daily and monthly reports: overrides and teller differences. Performs teller transactions, both operational and sales oriented. Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc. Maintains and services existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc.

Schedules, trains and delegates duties to tellers. Monitors teller performance by completing quarterly " Member Experience" evaluations and coaches tellers on the spot and during one on one meetings. Acts as the NCU Financial Branch Champion: qualifying referrals and scheduling appointments with Financial Advisors, coaching team members, motivating branch staff to meet goals, and scheduling call nights when necessary. Partners with Branch Management Team to conduct morning huddles, weekly meetings, branch campaigns, etc. Assists Branch Management with performance management, disciplinary actions, and employee evaluations.

Participates in the hiring process by screening resumes, interviewing candidates and providing feedback to management on potential Teller new hires. Originates, underwrites and closes Consumer Loans offered by the Credit Union. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Preferred: Minimum 3 years previous experience as an Assistant Head Teller/Teller/MSR. Demonstrated knowledge of CU policies and procedures.2. Excellent verbal, written, telephone and interpersonal communication skills.

Must possess a strong service orientation and willingness to sell products and services.3. Excellent organizational, analytical and problem-solving skills.4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.5. Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to: PC, fax, copier, currency counter, money order encoder, telephone, etc. Ability to lift a minimum of 25 lbs. (coin bags). Some travel required. GENERAL DESCRIPTION: In terms of physical requirements, this position requires work best described as: __ Sedentary __ Light X Medium __ Heavy __Very Heavy PHYSICAL TASKS: •Standing/Walking - Frequent•Hearing - Ability to receive information through oral communication (face to face and telephone).

-Continuous•Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). –Continuous•Reading – Ability to receive information through fax, e-mail, and text messages – Continuous AUDIO / VISUAL: •Requires vision to perform work dealing with data, figures and computer screens. - Continuous•Requires ability to prepare and execute presentations, training programs, and seminars.

- Continuous PSYCHOLOGICAL/MENTAL DEMANDS: •Responds positively and productively to stressful internal (employee)/situations. - Continuous•Assists others to work harmoniously and effectively as part of a work team. – Continuous Job Posted by Applicant Pro

our focus on providing unmatched customer service in the industry. We offer competitive pay and great employee benefits including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, 401k with company match, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 21 other branches.

Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits

of working at Navigant Credit Union. If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!

GENERAL SUMMARY Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved. Responsible for the efficient and effective delivery of products and services to members. Responds to questions and/or provides information upon request from members (internal and

external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans. MAJOR RESPONSIBILITIES Maintains security and compliance with Credit Union Security Plan. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash recycler; and balancing and closing the branch.

Oversees the tellers, prepares schedules, responds to questions/concerns, and delegates work as needed. Overrides teller transactions based on authority within policy and procedure. Handles escalations and member complaints related to the Tellers' functions. Conducts monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers. Responsible for daily and monthly reports: overrides and teller differences. Performs teller transactions, both operational and sales oriented.

Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc. Maintains and services existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc. Monitors teller performance by completing quarterly " Member Experience" evaluations and coaches tellers on the spot and during one on one meetings.

Provides input to Head Teller and Branch Management with performance management, disciplinary actions, and employee evaluations. Originates, underwrites and closes Consumer Loans offered by the Credit Union. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Preferred: Minimum 3 years previous experience as an Assistant Head Teller/Teller/MSR. Demonstrated knowledge of CU policies and procedures. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a strong service orientation and willingness to sell products and services.

Excellent organizational, analytical and problem-solving skills. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to: PC, fax, copier, currency counter, money order encoder, telephone, etc. Ability to lift a minimum of 25 lbs. (coin bags). Some travel required. GENERAL DESCRIPTION: In terms of physical requirements, this position requires work best described as: ¨ Sedentary ¨ Light n Medium ¨ Heavy ¨ Very Heavy PHYSICAL TASKS: Standing/Walking - Frequent Hearing - Ability to receive information through oral communication (face to face and telephone).

-Continuous Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). –Continuous Reading – Ability to receive information through fax, e-mail, and text messages – Continuous AUDIO / VISUAL: Requires vision to perform work dealing with data, figures and computer screens. - Continuous Requires ability to prepare and execute presentations, training programs, and seminars. - Continuous PSYCHOLOGICAL/MENTAL DEMANDS: Responds positively and productively to stressful internal (employee)/situations.

- Continuous Assists others to work harmoniously and effectively as part of a work team. – Continuous Job Posted by Applicant Pro

providing unmatched customer service in the industry. We offer competitive pay and great employee benefits including medical and dental coverage for you and your dependents, life and disability insurance plans, 401k with company match, a defined benefit plan, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 14 other branches.

Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits

of working at Navigant Credit Union. If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!

DUTIESGeneral Summary Deliver on the Credit Union's core values. Provide exceptional and professional member service. Foster strong member relationships by accurately processing transactions and effectively resolving service issues. Actively refers products and services by identifying the financial needs of each member and matches the appropriate product or service. Performs all teller functions and works closely with assistant and head teller on problem resolution. Meets and exceeds individual referral goals. Ensure

compliance with credit union's policies and procedures. Essential Functions1.

Represents the Credit Union in a courteous and professional manner at all times. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.2. Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.3. Receives share deposits and loan and VISA payments, and enters into in-house computer system.4. Receives payments for mortgage, installment and share secured loans, ensuring that payments equal the amount due and that all late charges are collected when applicable.5.

Provides members with the forms necessary to transact business at the Credit Union.6. Promotes the credit union's products and services; consistently cross-sells products at every opportunity. Makes referrals to MFS7. Achieve individual sales goals8. Responds to member requests, problems and complaints, and/or directs them to the proper person for specific information and assistance.9. Provides routine information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, insurance on loans, loan policies, interest rates, office hours, and other information.10.

Follows all established policies and procedures to ensure the accurate and secure processing of member transactions. Complies with all department and company policies and procedures.11. Balances work at the end of each working shift and resolves overages and shortages as necessary. Follows teller over/short policy. Follows set teller cash limits. Completes all transactions in an accurate and timely manner.12. Performs miscellaneous duties including, but not limited to filing, processing FAX withdrawals, bagging coin, processing mail payments, and other miscellaneous duties.13.

Provide staffing support to all branches when needed.14. May train new employees and answer co-worker questions.15. Assists member in accessing their safe deposit box16. Perform as a team member17. Maintains a neat and organized teller station.18. Required to work Saturdays NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time. QUALIFICATIONSKnowledge, Skills and Experience1. High school education plus one year of work experience in the teller and/or member service function of a credit union or other financial institution.2.

Professional, well developed interpersonal skills required for projecting a positive image as a representative of Navigant Credit Union.3. Intermediate mathematical skills, proven written and verbal communications, and use a 10-key adding machine or keyboard.4. Working knowledge of all teller functions as well as Credit Union products, policies and procedures.5. Bilingual (fluent verbal and written) skills preferred as needed and determined by market conditions. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as an exhaustive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Job Posted by Applicant Pro