Content Manager | Omaha, NE

while working alongside their crew to list, photograph, clean, pack, store and deliver restorable and non-restorable content using our pack out and inventory system. Job Duties ● Maintain and organize content tracker for location and condition of content in the warehouse● Provide reports and weekly updates to the Operation Manager and Coordinating Assistanton the status of the content● Open, close, and provide summary costs for each job, including hours worked and consumable use● Communicate and oversee the needs and expectations for each project to the staff● Ensure content is appropriately and effectively listed, photographed, packed, cleaned, stored, and returned throughout the restoration

process as required (includes restorable and non-restorable content)● Coordinate with Dispatch on staffing requirements for the efficient turnaround of content processing● Coordinate with Dispatch the Project Manager to arrange for continued storage or returnof restored content● Coordinate with the Operation Manager, Assistant, Adjusters, and Homeowners forset-up of viewing and disposal of non-restorable items● Obtain necessary sign off to allow for disposal of content● Oversee and maintain stock and organization of the supplier cage● Oversee and maintain use and cleanliness of drying and ozone room● Launder cleaning of rags as necessary● Provide excellent customer service● Work under time constraints

to meet specific timelines● Ensure attention to detail and a keen sense of safeguarding other people’s property and information● Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite● Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment● Comply with all UWRG policies and procedures, as well as legislative requirements● Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person● Attend all UWRG sponsored training courses Responsibilities ● Safety: Verify all UWRG documents are completed accurately; maintain employee records and compliance; ensure compliance of all employees and subcontractors with local laws and UWRG policy at all UWRG locations and job sites● Accountability: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation.

● Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written. ● Leadership: Ability to delegate, set expectations, and monitor the progress of all direct reports● Time Management: Proven ability to multi-task in a fast-paced office environment Qualifications ● IICRC certification in Fire and Smoke and Odour Control required● IICRC certification in Water Damage Restoration Technician is an asset● 3-5 years experience in content restoration● 2+ years’ leadership experience● Knowledge and experience with chemical products, disposal, and use on varying surfaces● Construction / Insurance experience preferred● Comprehensive understanding of customer service, principles, and practices● Eligible to operate a motor vehicle per UWRG vehicle policy● Ability to work within a team or independently as needed● Strong written and verbal communication skills● Proven ability to multi-task in a fast-paced environment● Intermediate to advanced computer and tablet/i Pad experience with Microsoft Office programs such as Excel, Word, and Google Suite● Willing to work evenings, on-call and weekends when requested● Periodic travel may be required● Criminal Record Check Physical Demands ● Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)● Occasional lifting from 41 lbs +, assisted (up to 50% of the time)● Access and mobility in tight spaces● Fit Testing – half and full face mask as needed, annual certification required● Working at Heights - over 5 feet, periodically● Sustained periods of standing, sitting, walking, bending, and kneeling Powered by Jazz HR